• 2.0 out of 5 stars


    • Written by from Canterbury

    I wanted this product since the first gen but it didn't come to the UK until march 2013 when I was finally able to purchase it. Worked like a charm until June and the battery dropped dead. In total the product lasted exactly 3 months, which isn't all that good for a £100 bracelet. Instead of getting a replacement mostly due to a lack of interest I forgot about it and never got a replacement until today. We will see if it shares the same fate as the previous one.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Don't waste your money

    • Written by from philadelphia

    the UP band is awful. I purchase the band in May and it's been broken more then its been working. The customer service people at UP and really helpful and they typically send out a band whenever I call but this is my 3rd band and its getting frustrating.

    I went with UP b/c it has great features, its able to track steps, sleep and you can enter your food intake, but whats the use if its broken more than it works. Pay the extra $20 and go with the nike fuel band. A few of my friends have the nike band and they seem to love it, and there are no complaints about the bands being defective.

    8 of 8 people found this useful

  • 2.0 out of 5 stars

    Waiting is probably your best option

    • Written by from SILVER SPRING

    I purchased this in hopes that the data collected will help me stay focused on my fitness routine. The main issue with this product is that it does not hold up. When its working it is worthwhile(maybe not worth the cost) it does what you need it to do and the iphone integration is key. Except once it starts having issues, its done-game over. I am currently having issues with mine. Over heating when I charge it. Not collecting data. Jawbone customer service so far is weak. I would not recommend this product just yet. Down the Road perhaps. Jawbone needs to make it last more than a couple of months of use.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Poor Quality Hardware

    • Written by from Tomball

    Got my first Jawbone Up for Xmas last year as a present. I was very impressed at first with the software and performance of the band, but not even 3 months later the connector came unglued from the band. Called customer service and they replaced it immediately.

    The second band stopped holding charge after only one month of use. I will not go thru the trouble of getting one more band I much rather switch to a different band.

    7 of 7 people found this useful

  • 2.0 out of 5 stars

    Gets in the way

    • Written by from London

    The Up is not bad, it seems quite accurate and the app is beautiful - but ultimately it gets in the way. It gets in the way when you're using a laptop dragging and scratching on the front of the laptop wrest as you type and mouse. It gets in the way when you're putting on a sweater or tight jacket. It gets in the way and falls off when you're trying to sleep (most nights I'd find it lost in my bed or on the floor beside the bed). The alarm feature never successfully woke me up (on nights where it miraculously didn't come off my wrist). The lack of Bluetooth makes syncing a pain. You get bored of the colour. Mine only lasted a few months before dying (button unresponsive) - and although after a few weeks emails support they did finally send me a replacement - I've switched to another brand tracker with Bluetooth and an OLED display.

    6 of 6 people found this useful

  • 2.0 out of 5 stars

    Initially Great but then........

    • Written by from Stoke on Trent

    As above states - did everything i wanted to do and was so impressed with it that I bought my wife one! 3 months later and it refuses to work - whcih coincided with an apple update for the related iphone software - will not charge or nothing - so now a very expensive plastic bangel. It has a history or reliability problems and i think Jawbone need to come up with yet another improved (Mk. 3) version. Maybe mine was just a lemon but if you do buy one - get it from the apple store so that if it dies on you you'll get an instant replacement! Shame really as when it was working it was perfect.

    11 of 11 people found this useful

  • 2.0 out of 5 stars

    Worst Athletic Wristband I have ever purchased

    • Written by from Centerville

    I have now had 3 different athletic wristbands. The Nike Fuelband, the Up by Jawbone, and the Fitbit Flex. Out of all three, the Up by Jawbome band was outright the worst. The Nike Fuel band was nice because you didn't need to connect anything to your phone to see your progress meaning you could see your progress on the go. But the Nike Fuel band didnt have a sleep tracker or any other fitness aids so I went to the Up by Jawbone. It is horrible. For one, I play football and run track. The Up band does not attach to itself so it falls off all the time. The charge on this band is horrible after the first few months and the customer service staff is downright bad and unhelpful. Than I purchased the Fitbit. This is a wristband worth buying. It is a quility wristband that looks stylish and doesn't fall off all the time and I thought it had more functionality than the Up by Jawbone.

    The moral, get the Fitbit.

    10 of 10 people found this useful

  • 2.0 out of 5 stars

    Very Disappointed

    • Written by from SAINT PETERSBURG

    The sleep tracking and quiet alarm are awesome!
    The iPhone apt is easy to use and understand

    Died after 2 weeks - followed all the directions on how to reboot and it would not respond
    Very uncomfortable
    Gets caught on cloths and bags
    Step count is not accurate

    16 of 18 people found this useful

  • 2.0 out of 5 stars


    • Written by from Royal Oak

    I really wanted to like this but I didn't! I found the band awkward and uncomfortable to wear.
    It is super easy to use and set up but I wish it would sync via bluetooth. The cap can easily be lost. I ordered a Nike Fuel band and this will be going back.
    The sleep tracking is pretty cool though!

    19 of 24 people found this useful

  • 2.0 out of 5 stars

    Expensive junk

    • Written by

    3 months of daily use & it is now completely useless. Took it off to shower & swim so that should not be the issue. It doesn't sync or charge all in one day. Very disappointed with this very expensive junk. I won't buy this again.

    43 of 43 people found this useful

  • 2.0 out of 5 stars

    Good functionality but questionable design

    • Written by from Asbury Park

    I did a thorough review of the wearable landscape before settling on the UP based primarily on the sleep tracking and vibration alarm. I was very pleased with the step and sleep tracking, as both (despite being 'best guesses') seemed accurate. The interface leaves something to be desired (particularly the diet tracking) and if you happen to be that early adopter who is reliant on guides, you're in trouble, but I loved the trend analysis and daily notifications.

    That said, the physical band has a design flaw in that it does not clasp . . . sure it looks like a cool and clever design, but it's ability to 'bend to accomodate an active lifestyle' meant that mine came off my wrist during a 2-minute dip in the ocean on my recent vacation. Gone.

    When I wrote to Jawbone asking 1) what personal info might be at risk should someone find it, and 2) did they offer a discounted replacement program, they responded to only to the latter saying no, I'd have to buy a new one. And PS: I should not have submerged it in water; only now does their site suggest (buried in the FAQ) removing it while swimming, when it originally sold it as the holistic lifestyle device 'you never need to take off.'

    The Fitbit wristband (due out in spring supposedly) with similar functionality + blue-tooth connectivity + a CLASP will be my replacement purchase. And I'll save thirty bucks in the process.

    42 of 56 people found this useful

  • 2.0 out of 5 stars

    Great idea and features, but very badly made.

    • Written by from Clarence Creek

    Bought this one to replace the Lark.
    The bracelet is comfortable and look ok.
    At first I was impressed by the battery life. But after one week I had to recharge and then recharge it every other day. Then every two hours and hour and did not hold the charge any longer.
    I also like the way he tells me about my night, this part of it was well done.
    Second glitch I find the timer or chronometer did not work.
    I don't thing it was made for our winter in Canada or people that do sport and sweated with gloves or mittens.
    The Up needs to go back to the drawing table to fix their glitches and make a the bracelet more resistant to temperature, water, snow, etc.
    And please get this to work with bluetooth.

    47 of 57 people found this useful

  • 2.0 out of 5 stars

    Buy an iPod Nano instead for simple pedometer function.

    • Written by from Bellevue

    I tried UP for a week. The battery life is great. It's well built, and I had no real bugs with the software. However, I mainly wanted to track my walking and can do that by dropping the current generation iPod nano in my pocket. Unlike the UP, the Nano provides a decent screen to monitor my progress without connecting it to something else. It also offers all the advantages of an MP3 player, in addition to other features. The UP offers a sleep function that I didn't use, so I won't miss that. If you want a more full featured fitness device, UP or Nike FuelBand is probably going to be a better alternative for you.

    For myself, I much prefer slipping something unnoticeable in my pants pocket than wearing something on the wrist. Interestingly, the number of steps reported was surprisingly close between the two products.

    UP is a decent product but for what I'm using it for, I prefer the pedometer built into the iPod Nano. Too, one can upload fitness related data into Nike if that's your thing.

    19 of 43 people found this useful