• 1.0 out of 5 stars

    Maybe get a Fitbit instead

    • Written by from Calgary

    I have only tried the version 2 Up band but 2 have failed in 9 months. First one lost the ability to charge, while the second no longer can track steps. Wear it all day long with a half hour on the treadmill and it says I did 300 steps. Customer service is friendly enough but will not upgrade to a newer version which I would hope has fewer defects. I expect it to last longer than the 1 year warrantee. Clearly not capable of use as intended (24-7).

    Beyond that the vaunted designer Yves Behar has ignored several hundred years of wrist watch design and made the band so thick that it is just barely tolerable to wear. In the worst case it occasionally aggravated my carpel tunnel syndrome, but you can get used to it. Not comfortable while using a computer. Fit Bit looks interesting and has a very thin band apparently.

  • 1.0 out of 5 stars

    Best Band on the Market

    • Written by from Fleet

    The band is a great design
    The software is the best, beautiful design and easy to use
    It's compatible with a large selection of the leading apps like run keeper and my fitness pal

    Reasons for 1 star, and I am reviewing the ver2 JB UP here

    Incredibly unreliable, went through 6 bands in 8 months, charging issues, button failures, would not sync, lights stopped working
    The Jawbone support team are shocking in the UK, incredibly slow and unhelpful

    AVOID AVOID AVOID!

    Such a shame....

    Recommend the Withings Pulse, not as polished as the JB UP, but a lot more reliable

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    lousy battery ...

    • Written by from Ålsgårde

    Purchased a UP a year ago, got a new sent in April when the battery no longer worked .. replacement is also dead in the battery now ..
    Save your money - or buy a different brand

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Bought a lemon, horrendous Jawbone customer service

    • Written by from Sydney

    Had high hopes for this despite reading some great and very poor reviews. Didn't take long before the gremlins hit, wouldn't synch, needed constant rebooting etc.

    Jawbone Customer Service was simply woefull. After backwards and forwards emails was silence then an email arrived advising they can provide a replacement but not to Australia and asked me what Europe based address a replacement could be sent to.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    My UP 2 dead.

    • Written by from Salford

    I just bought it in July. And now It cannot be charged. I tried to reset it several times, it still doesn't work. totally rubbish! And I heard there are so many users same with me.

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Good at first, then repeated failures

    • Written by from Stamford

    The UP band starts out really great, good at tracking steps and sleep, battery lasts approximately 10 days to a charge. Then the button starts to fail and it won't track steps any longer. Jawbone support was very polite and exchanged the device, however the replacement didn't last 2 weeks. Completely disheartened on the experience, took care of both bands, always removed before anything that could crush or bend the band, as well as before showering or washing my hands.

    Skip buying this one.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Not so good, but when it worked, it was great.

    • Written by from WESTLAKE

    I purchased UP by Jawbone in July and have had to return it twice to the manufacturer. The band stopped synching the first time, and the the second time the band stopped charging. The same thing happened to my husband's band, just two weeks after my band broke. It has major design issues, but when it was working I loved the product. I would not recommend this item until they fix the quality issues.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    very disappointing

    • Written by from wayne

    After 2 weeks the thing just crapped out.

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Do not buy this as a gift for someone!!!!!!

    • Written by

    I bought the UP for my friend at the Apple store in California. My friend was excited to use it, but from the box the bracelet did to work. He tried everything to get it to work, he is an engineer... soft and hard reset. It finally worked for a few days. He contacted the company and understood that the company knows that the UP has an out of the box, high failure rate. He returned it to me saying the bracelet is junk, and said if you want to frustrate and disappoint a friend then give them the UP. If you do not mind experimenting with a product that may not work as soon as you get it, it is your time to waste, but do not buy this as a gift for anyone.

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    Don't buy jawbone up

    • Written by from Chennai

    I used it 2 months continuously and then gave it up. Why?

    1. You will lose the cap (I lost mine on a flight)
    2. You will forget to tell the device that you are going to sleep and you are awake.
    3. You’ll be bored syncing it (you have to remove it every time to sync and as you add more data sync gets slower).
    4. The button to switch between day and night mode is poor design

    It's fun to think how it will change everything for you (if metrics is all you needed) but then this product is far from perfect.

    9 of 10 people found this useful

  • 1.0 out of 5 stars

    Taking back band no'4 today

    • Written by from leicester

    The up band is great, I am always telling people how brilliant it is, I should get paid by jawbone for selling them! They are great that is until they break, frequently. The apple shop are very good, whenever I bring the jawbone back they exchange it no problem. It's tiring though, the band seems to last just over a month before something goes wrong, the problems I have had include; the band stops registering sleep, the band does not hold charge, the bands indicator lights stop working & the band doesn't register running, only walking. I have got to be honest I'm bored of it now, I don't know whether to go for a different band such as the fitbit, or just give up all together. Tracking my movements did make me walk more for the first few months, but now it's just common sense; move more, stay healthy. The endless logging of meals & other activities other than walking is a chore, I enjoy alternative forms of exercise like dancing and horse riding, neither of these are in the jawbone system, so I have to pick a form of exercise which I think would be vaguely similar.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    It still needs work

    • Written by from Decatur

    I am on my 5th, yes 5th, UP band since December. That is an average of 1 UP band every 2.25 months. I am on the 4th replacement of my mint green one, and I am sending my dark purple one back for a refund. I LOVE this device. I LOVE the app. But it just doesn't hold up the way it should. I am not rough on these things. Jawbone has great customer service and I have never had a problem getting a replacement. But it gets old having to call every couple of months and go through the troubleshooting process and have them send you a new one then take the old to mail it for return. The mint green one was working just fine, I got my purple one so I stopped using the mint green one for a month. Now the mint green one won't even charge, and I haven't even been using it! And after the one year warranty is up, you are out of luck and probably the not so proud owner of a dead band. Or as in the case of my purple one, a band that won't vibrate, the sun won't light up anymore and it was having issues syncing with the phone. I am so dissapointed that they are still having some of the same issues as the first generation. I really want to keep using this device. But after my mint green one dies for the last time (once out of warranty), I will be done with this product.

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    Unreliable product and abysmal customer service

    • Written by from Aberdeen

    Device lasted 2 weeks, before it couldnt retain a charge.
    It would appear that the second iteration of this device is just as problematic.
    I had no success with Jawbone support at all, gave up and threw it in the bin.
    Very, very surprised that apple stocks this product.
    I would advise no-one to buy this product.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Good concept, terrible quality

    • Written by from London

    The concept is good but the least they could have done is incorporate the extremely low power Bluetooth 4.0, as the headphone jack concept is outdated and inconvenient.

    Regardless.. I bought two UP bands and both stopped charging within 3 months. considering that Jawbone admitted a FAIL with the Gen 1 UP, the similar widespread problems that everyone is having with the Gen 2 UP amply illustrate that the company has not learnt from its previous quality failings. I can only give a vote of no confidence.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Great concept but ...

    • Written by from Weybridge

    I'd love to give this produce 5 stars but alas my band is back in its box and I've arranged for its return after just 1 week of use. All of a sudden the charge drained from it last night and even after keeping it on charge overnight nothing ....

    I will be trying another one to see if mine was just a dud ...

    30 of 42 people found this useful

  • 1.0 out of 5 stars

    Unfortunately a disappointment

    • Written by from San Antonio

    I will soon be on my 3rd UP band due to the first two having battery malfunctions under warranty. It's true, this is the smallest, most inconspicuous, product of its kind and it has a great app, however it's limited. Customer support isn't much better. The responses I have received have been from several different representatives with copy paste jobs that don't answer my questions. I have used early models of Fitbit and will likely go back. It's unfortunate because the UP has so much promise with such little service behind it.

    18 of 18 people found this useful

  • 1.0 out of 5 stars

    Constantly Needs Replacement

    • Written by from La Puente

    My Jawbone UP stopped working after two months and although customer service was nice and replaced it, the replacement didn't work from day one. Although I love the data that is produced by my band, the overall quality of this product is extremely frustrating.

    15 of 15 people found this useful

  • 1.0 out of 5 stars

    Not enough information.

    • Written by from Newmarket

    I bought this as it is compatible for iPad 4. But .....

    1. You need a laptop of iPhone to download the software .
    2. The customer support e.mails were very difficult to understand, and so I sent I back.

    I am sure it is a wonderful bit of kit but they need to clarify the product info .

    8 of 10 people found this useful

  • 1.0 out of 5 stars

    Would be cool if it didn't break

    • Written by from Gainesville

    Despite reviews about the UP band not lasting long, I had faith that the company would keep to its promise about addressing all the design flaws customers had been complaining about.
    NOPE. I bought this redesigned band as a gift for my boyfriend and within WEEKS, he started noticing issues with the charge. Now, it's been a couple of months and the SLEEP/WAKE button doesn't work. Frustrated and embarrassed to have spent $100+ on a product that breaks within months. Get it together Jawbone.

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    Product works but beware privacy issues

    • Written by from Mill Park

    I bought this product as I liked the functions and thought it would be really useful for monitoring my activity and sleep patterns. What I didn't realise is that the app that comes with the device isn't a stand alone app but you are required to create an account with Jawbone. Normally this isn't a big deal but when I read the privacy policy you must agree to I was astounded at how all your rights to privacy are waived. All the information this device collects is shared with the company and they freely admit that they use everything it collects about you not only themselves but they will, in certain circumstances, share this information with others. It also doesn't stop there; they also state that they will take a copy of your address book as well- there is no option to opt out of this! If you like to keep this level of information private then don't buy this product until they provide an option to keep your information restricted to yourself.

    5 of 5 people found this useful