• 1.0 out of 5 stars

    Doesn´t print black

    • Written by from Royal Leamington Spa

    This is a known issue by HP on their support forum just look for it on the internet.
    No recall for this rubbish printer and only advise from HP is to clean print heads to try and make it work , and when you empty your cartridges from doing it over and over to try to get it to print black, just go and buy some more expensive HP spare cartridges !!!
    Just not worth it, lucky me got it for free with my new iMac.

    Buy other model / make but not the 5520 !!!

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Breaks IPv4 network

    • Written by from Sheffield

    This printer is good, cheap and worked quite well once I figured out how to stop it bringing down my internet connection ever few minutes.

    It appears that the printer sends a malformed DNS request packet, which causes my router to crash and reboot. This was just after I switched supplier and I ended up spending weeks chasing the 'connection issues' with them only to find out it was this printer.

    Eventually I found I could work around it by running the printer in IPV6 mode only. Things seemed to be working ok, but then a few months ago started to get intermittent connection issues. Printer stopped halfway, iOS devices could not AirPrint to it. Eventually my OSX devices also bang having trouble maintaining a connection.

    Finally it has given up. Nothing can connect to it wirelessly (unless I turn on IPv4, which is entirely useless as it breaks the internet for me). This is a known problem, HP has a ticket on it website about the issue, but to date has not released a fix/update.

    Very disappointing.

    3 of 3 people found this useful

  • 1.0 out of 5 stars


    • Written by from Thetford

    Had to manually connect it to all household computers by entering it's IP address which was annoying, and none of the iPhones, iPads etc will find the printer. Not sure whether it's due to lack of instructions coming in the box, or just a rubbish printer.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Awful Printer - Does Not Work with AirPrint

    • Written by from LONDON

    Have had the printer for 48hours and it works well as a wireless printer for a PC but will not work with AiPrint or any iOS device. Severe buyer's remorse has now set in....

    15 of 18 people found this useful

  • 1.0 out of 5 stars

    Not recommended

    • Written by from Auburn

    I purchased this printer from the Apple store with my new desktop. I've had this printer for 14 months and the black ink no longer prints. HP tech offered me a reconditioned printer for $99.00 because the warranty is no longer in effect. Apple should reconsider selling products like this when the reviews indicate problems like this. Very unsatisfied with this HP product.

    12 of 14 people found this useful

  • 1.0 out of 5 stars

    terrible printer

    • Written by from Tairua

    this is the noisiest slowest printer aI have ever known. It takes ages to think about what its going to do, then grinds out the pages before whirring and grinding its way back to sleep. Don't know what HP were thinking!

    14 of 14 people found this useful

  • 1.0 out of 5 stars

    5520 unreliable printer

    • Written by from ORACLE

    Our HP 5520 printer stopped working today 15 months after it was purchased. The black cartridge stopped printing and none of the support advice on the HP site, all of which we tried repeatedly, has fixed the problem. The HP support site mentions the black printer cartridge problem over and over again on the 5520 series and on other series printers. Clearly it is an HP problem they have not addressed. The printer is cheap, but our landfills will be full of them.

    18 of 19 people found this useful

  • 1.0 out of 5 stars

    Avoid if you have a sky hub router (white)

    • Written by from Downpatrick

    I think this may be a great printer, if it happens to work with your router. I bought one from the apple store and tried EVERY way possible to connect the printer to my home network. Here is what I did:

    1) used the cd installation guide
    2) used the printer installation wizard
    3) used the HP website printer setup
    4) used WPS on the printer and router
    5) added the MAC address of the printer to the list of accepted MAC address on my router using the router configuration website
    6) added the printer pin using the router configuration website
    7) changed channels and the security settings on the router using the router configuration website
    8) restored the router to factory settings and did everything again
    9) restored the printer to factory settings (3 different times) and did everything again
    10) called HP technical support (4 hours of going through everything again, including giving the technician access to my computer and router settings)
    11) called Sky Technical support (1 hour of going through everything again), to rest router and confirm unequivocally that MAC address filtering was not enabled or anything else was preventing my printer from joining with the router.

    The conclusion that the HP tech guy, the Sky tech guy and I came to was that this printer is simply not compatible with the Sky Hub Router (white), so please don't waste your time and money like I did, if you have a Sky Hub router (white) - which is a pretty common router in the UK!

    That being said, I'm sure the printer can work brilliantly with other routers!

    20 of 25 people found this useful

  • 1.0 out of 5 stars

    Too Many Paper Jams

    • Written by from Riverside

    I have not printed one document successfully. Sometimes it only prints half the page and other times it prints nothing. It makes loud noises in the middle of the night and has way too many paper jams to be useful. It's cool that it's wireless however the wireless feature never works. Also it takes almost an hour to print a 3 page document. I wish I got a different printer this one is the worst printer I've ever had.

    21 of 23 people found this useful

  • 1.0 out of 5 stars

    Worst printer ever...You get what you pay for....

    • Written by from Mountain View

    I though this printer would be good since Apple recommended it. I was really excited by the low price! Delivery was great and set-up was easy BUT, the quality of the printouts is very low, it regularly jams when printing, it is loud, and sometimes the printer warms up or does something in the middle of the night and makes a HUGE sound for no apparent reason. It is too late for me to return it. I will try to get rid of it on eBay. I'll cope for now.

    38 of 43 people found this useful

  • 1.0 out of 5 stars

    Faulty/power module ect.

    • Written by from BRIGHTON

    Got this on Sunday from Apple store Brighton
    set up ok, but only turns on once then after turning off will not turn on again unless you unplug from the wall and replug in,
    Followed everything on the HP Website 4 times, unplugging waiting, different socket,
    very annoyed, as i have to get this back to store, i don't drive so taxi each way, adds to the cost of the product.
    do i try another one or refund?.

    ill let you know

    21 of 36 people found this useful

  • 1.0 out of 5 stars


    • Written by from Matthews

    I have had this printer all of 3 weeks and already it doesn't print on paper. Great I'm so happy I brought a brand new printer because I thought my 10 year old printer needed to be updated. LMAO. Worst printer ever.

    28 of 35 people found this useful

  • 1.0 out of 5 stars

    Worked for a short while then stopped

    • Written by from London

    I bought this printer with my MacBook Air just after Christmas. At first it worked fine, but then started be temperamental, and has now stopped working altogether via Wifi.
    I continually get the message "Unable to find printer" although the printer is connected, and the laptop is connected.
    I use Apple because I am old and a ludite - I need something that is simple to use, but the correction directions you find when googling this issue (and many other people are suffering it - just check it out) are incomprehensible.
    Sadly, I have to say that it has proved to be a rubbish product.

    44 of 57 people found this useful

  • 1.0 out of 5 stars

    The worst printer ever made

    • Written by from Leeds

    This useless thing is the worst the world has ever seen. There is no zero on the ratings that's what it deserves. Bought one and a month later could' print or photocopy, what a waste of money.

    48 of 93 people found this useful

  • 1.0 out of 5 stars

    Reviewing a review

    • Written by from Lewisham

    I thought this printer "read" well in the specs but then I read the reviews and it's not only this one but just about any review any one writes about a product. Some love it and some hate it.
    The paper jams is a thing I hate in printers, some people have it happen and others don't.
    What can you tell from reviews like these, not much, it's too risky. Knowing my luck if I buy one it will be one of the ones that has paper jams etc.
    Please is there a printer out there somewhere that is actually good???

    5 of 8 people found this useful

  • 1.0 out of 5 stars

    Worst Printer Ever

    • Written by from Orlando

    This has been the worst printer I have ever had. I have only had it a week and the paper jams have been ridiculous!! I am going to return it!!

    190 of 312 people found this useful

  • 1.0 out of 5 stars

    Paper Jams - Stay Away

    • Written by from Ottawa

    This printer is horrible! Install and set up was great and easy. But 80% of the pages jammed in the HP5520 printer. I had a frustrating 45 minutes with it and returned it that same day. I bought the Epson XP400 and it is very reliable... easy to set up and no paper jams yet.

    56 of 65 people found this useful

  • 1.0 out of 5 stars

    HP printers and Macs don't seem to play nice together...

    • Written by from Winnipeg

    I should be enjoying this product's features - AirPrint, beautiful colour, practically borderless printing, double-sided printing... the list goes on and on. But this printer is SLOW! The buffer fills up in no time (according to the print manager), meaning that a queue of 7 photos can take over an HOUR AND A HALF to print.

    HP's best solution is to turn off the printer, unplug it, and wait 15 seconds before restarting to clear the cache. I'm forced to do that regularly and it barely makes a difference. I've tried loading the drivers from Apple instead of the ones on the disc - still nothing.

    We had this problem with our previous HP printer, and we'd purchased the new one thinking it would be better but we were wrong. My only remaining option is to connect the printer directly to my computer, turning my laptop into a desktop unit. NOT HAPPY!!!

    60 of 73 people found this useful