• 3.0 out of 5 stars

    Mixed positives and negatives

    • Written by from Plymouth

    We have used this monitor for 2 months, having used an Angel and Motorola monitor previously. The initial set up was very easy. The picture is clear and it does work very well from anywhere in the world if you have 3G or wifi- excellent.
    However.....We have had big problems with maintaining connectivity. In the home there is wifi connectivity throughout the house but the signal cuts every 5-10 minutes. The wifi works for everything else(including streaming movies or itv player). .
    It is such a frustration considering we spent such a huge amount of money on the apple product, expecting a reliable product. It is hugely unreliable.
    I would recommend this product if you have a smallish home so the Bluetooth can work, or use the a cellular network for back up. If you are replying on wifi entirely you may be disappointed.

    6 of 9 people found this useful

  • 3.0 out of 5 stars

    Almost There...

    • Written by from Laguna Hills

    I hope Withings reads this:

    Three stars because they are ALMOST THERE:

    (1) Need PC/OSX support. And I read Android support is terrible.
    (2) Reinforce the flimsy mini-USB connector on camera.
    (3) Crib mount needs to tilt and be wall mountable.
    (4) Access Administration (set up accounts, restrict access based on user/date/time, view who is monitoring, viewer history, reset password).
    (5) Enhance ability to reconnect if Camera or App loses connectivity.
    (6) Upload at least one of my own songs, give me a bigger list to select from, or sell me songs to stream (to address DRM issues).

    By the way, I read lots of complaints about the broken temperature threshold. Try using Celsius scale since Withings is European.

    5 of 6 people found this useful

  • 3.0 out of 5 stars

    Good, not great.

    • Written by from London

    I wanted to love this product. It makes so much sense...

    First, the good:

    1. It's well thought out. The device is slick, with simple buttons and the interface is simple and easy to use.

    2. The sensors are very good. The video and audio quality is excellent.

    3. Connecting to the device from the office or even another country works without issue. Great for me and relatives abroad (when Skype would be intrusive or too much effort).

    Now, the bad:

    1. Automatic switch to infrared is rubbish. The camera automatically switches to infrared (because it thinks its dark) when it shouldn't and there is no ability to manually manage this switch. Problem being, when it's dim or the device is close to a white wall, the camera endlessly switches between normal and infrared mode (and 10 seconds out of every 20 seconds, nothing is visible). Super annoying. The monitor also does this when the camera is at a less than 90 degree angle (because it picks up its own white base) - I verified this with customer support and its a known issue, for which no fix is planned!

    2. Automatic infrared adjustment is rubbish. The camera tries to find the right infrared balance/contrast, but sometimes it uses the wrong object as its focus (eg the side of our crib and not our baby). Again, super annoying that your not able to manually adjust this to see your baby clearly.

    3. Battery is rubbish. Literally, lasts for 10 minutes. Don't know why they other providing one, pretending the device can be used on this basis.

    Now, the mediocre: connection stability.

    It manages a relatively stable connection. There are a few disconnects (and some refusals to connect), but it generally holds its connection or can be reconnected with minimal effort. That said, this can be very frustrating (esp for partners that may not be IT savvy) and is something that should not happen with this price tag. Also, it was totally dud one evening, but I understand that this was due to the Withings servers being down. Again, this should not happen.

    One upshot about having had these connection issues is that I found out that if the wifi doesn't work, you can connect to it using Bluetooth. This is an excellent backup and works really nicely!

    All in all, I would by this product again, because I think it's best baby monitor on the market right now. I also want to throw it out the window some evenings....

    If Withings could fix the connection issues, improve the battery, and allow the user to control the infrared switching and adjustment, this would be awesome! At this price, this should have been sorted before it was sold by Apple.

    87 of 93 people found this useful