• 1.0 out of 5 stars

    It should be brilliant, but it's bad.

    • Written by from London

    I love all the functions of this baby monitor - light, music, zoom and pan on the camera, microphone, temperature, remote access. All brilliant. However, it just doesn't work. It's horribly unreliable and that's probably the one thing you actually need in a monitor. The apple store were brilliant and replaced and then refunded the two I had problems with. The first had very average connectivity and physically broke the first time I unplugged it and tried to take it away on holiday - the socket the power lead plugs into fell into the device. The battery lasts literally seconds so the device was useless. (I googled the problem - it seems fairly common). The second device failed to connect at all, just gave the constant spinning wheel. I've since bought a different brand and it's really stable, I've never had a problem connecting. But I still miss the features of Withings - it's such a shame it doesn't work.

  • 1.0 out of 5 stars

    Very Bad Product

    • Written by from santiago

    we decide to buy this product thinking, its on apple store so i has to be great!!!! but not the case, every time i need to watch mi kid i can`t the wireless conectivity drops every few minutes. Please don`t buy it!!!

    0 of 1 people found this useful

  • 1.0 out of 5 stars

    Poor quality, terrible support, disappointed

    • Written by from Rosario

    The device is slow, the camera does not have good resolution. If you do not have an apple device do not buy it, on its website announcing that is fully compatible with Android. It is a lie, does not work with any Android device.
    Customer support could only recommend me as a possible solution, turn the device off and back on .... if that does not work make a factory reset .... I just bought it!

    0 of 1 people found this useful

  • 1.0 out of 5 stars

    Do not buy

    • Written by from Scottsdale

    Worked okay for about a year, with numerous alerts (always as night it seemed) that I was disconnected. Then, after about a year, the power cord broke. I had a spare (as Withings does not appear to have spare parts). Then, it just stopped working. For $250, I would expect it would last a little longer, especially when it was well maintained.

    Shape/size is odd.

    Buy a Dropcam. It's less money, and so far works a lot better.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Stopped working

    • Written by from Lafayette

    Worked fine for about a year. Then my wife's phone wouldn't stay connected to the monitor. She constantly had to reboot the app. Then out of the blue it stopped working all together. Now it gives every error code listed on their website when I try to connect it to our wifi or ethernet connection to the router. Very disappointing for such an expensive device.

  • 1.0 out of 5 stars

    Do not waste your money

    • Written by from Calgary

    I am fairly apathetic to a products quality if it does what it says it will, I feel compelled however to speak out about this one. This monitor worked for the first 30 days. Then our phones wouldn't connect, then our iPads. Now we have 1 device left that sometimes works to connect. I have reset everything numerous times following instructions on website, nothing worked. We have since downloaded the baby monitor app for $4.99 and use that instead. This product is the biggest POS and infuriating, save your $250.

  • 1.0 out of 5 stars

    Potentially amazing, but actually horrible

    • Written by from Toronto

    My second monitor has now packed it in again. I've actually been through 3 cables and 2 monitors. For such a high end product it is let down enormously by it's horrible charging design. The micro USB connector and cable combination are so fragile that as soon as you look at it it breaks. It was also a pain to set up on the wifi and I spent a LOT of time configuring it. However, ultimately the product is completely unusable because I can't charge it anymore. I'm not going for a third time to have the same thing happen in a few weeks.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Withings baby monitor - don't bother

    • Written by from Grays Point

    Terrible battery that only lasted 10min. Poor quality picture. Monitor stopped working after 12 months and 1 week, contacted supplier and manufacturer, neither would assist at all. This monitor is a good idea, but terrible execution. Don't waste your money

  • 1.0 out of 5 stars

    Horrible product

    • Written by from Bristol

    I have had my monitor for just over 2 years and have to say it is the worst. Connectivity has always been an issue as has malfunctioning infrared. Technical support is non existent apart from replies to posts on facebook. Now the unit has stopped working all together. Very expensive for only 2 years use.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    The connection drops and does not connect again.Stay away from this product

    • Written by from Santana de Parnaíba

    The connection to the device is lost frequently. So far so good, but the problem is that there comes a time and it does not reconnect. I can not understand how a product designed to monitor your baby may have a fault that so great? I am software developer and I understand that it would be simple to solve what leads me to believe that the company is unreliable.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    dangerous product

    • Written by from Leeds

    Our smart monitor, disconnects almost every night leaving our child potentially crying undetected. I have already replaced one monitor, believing it to be a fault with an individual unit however it has happened again. We do not have a night that the monitor doesn't disconnect. Not only this, but when it does disconnect the alert is a one off sound (not enough to consistently wake us), it should be an alarm. We have had to replace the monitor with a simple sound only one and cannot trust it at all.

    My wife and I are doctors, we believe this product is dangerous, and it would have left our baby at risk if it were not for us putting in back up monitoring (essentially another monitor).

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    rubbish... no connection

    • Written by from stalybridge

    looks great, and is great when your sat next to it! otherwise use over Wi-Fi and connection is non existent.

    support on their website consists of you plugging in the monitor to your Ethernet cable for 2.5 hours for it to update, I don't even think it did that!

    don't buy honestly its an over priced waste of space, what ever happened to plug and play?

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    Disappointing!

    • Written by from Malden

    I had been using this monitor for about 6 months with only minor problems of connection issues. Withings then issued a couple of updates to the software which made the monitor unusable. None of the settings for motion, temperature or sound would remain set after leaving the app, so basically it was useless. I contacted Withings numerous times about these issues over the last two months with no action on their part. I requested a refund which they did promptly reply to with a negative response and no explanation. When a piece of equipment relies solely on the accompanying software the updates should be tested thoroughly and if and when they render the equipment unusable a new and functional software update should be made in a timely manner not over two months and still waiting. I would stay far away from this company and this product, Withings has prioritized other things and this monitor and software is not one of them.

    13 of 14 people found this useful

  • 1.0 out of 5 stars

    Terrible device, does not work. Even worst company, does not reply.

    • Written by from Hamilton

    I cannot believe this thing! Is extremely expensive, does not work and has no support!! Stay away, dont be fooled like I was. The positive reviews here must be from employees...

    13 of 14 people found this useful

  • 1.0 out of 5 stars

    Does NOT have pan/tilt/zoom

    • Written by from Troy

    When they say pan/tilt/zoom, they mean when you zoom in on your phone/ipad, you can then move the image around to see the exact same thing you can see when you're not zoomed in. In other words, you can zoom into the IMAGE, but the image itself is always the same. The camera does NOT zoom, it does NOT pan, and it most certainly does NOT tilt.

    I can't believe they are even attempting to say the camera can tilt, since that has no meaning outside of physical movement, and the camera on this device does not physically move. It's false advertising and a purposeful attempt to deceive the consumer.

    Plus, the only thing that actually works correctly is the video coming through. The bluetooth connection required to change the settings goes down after a minute or two, and my temperature alert settings keep reseting to 147-165 degrees fahrenheit, so that alert will constantly go off if you have it on.

    Very poor. You can get the same thing for much much less with more established video monitoring brands (check Amazon for good ones), and they will still work with your iphone/ipad.

    20 of 21 people found this useful

  • 1.0 out of 5 stars

    Very Poor Product for the Price

    • Written by from Burnaby

    We have an apple base station for our wireless in a small apartment and the monitor will not stay connected. Constantly cuts in and out and sometimes does not reconnect. Even when connected via bluetooth to either of our iphones it will randomly disconnect.

    Very frustrating piece of equipment.

    17 of 17 people found this useful

  • 1.0 out of 5 stars

    Useless if usb connector fails

    • Written by from Buenos Aires

    WithBaby's magnet mount is weak and unsafe.
    Micro USB Power connector loosened from the motherboard.
    With Baby does NOT charge, therefore It can not be used!
    There is absolutely NO way to connect to the camera, as it must stayed connected to power at all times through it's rear micro usb.
    Terrible design left me with no camera at all!
    I had contacted Withings with no answer.
    I need an answer and a replacement asap.

    21 of 22 people found this useful

  • 1.0 out of 5 stars

    Please stop wasting valuable shelf space at Apple Stores

    • Written by from Lynnwood

    This has been the most frustrating product I have ever bought from Apple. Even returning was a hassle.

    14 of 18 people found this useful

  • 1.0 out of 5 stars

    Terrible design - terrible network stability

    • Written by from Sarasota

    Don't even consider buying it - it is NOT baby safe

    1. Magnet mount is a gimmick and is not stable
    2. Power connector is Micro USB - and is not safely mounted. So if the camera falls (due to magnet problem) - chances are 1 in 4 that the camera will land on the USB power connector - and that will tear the connector of the motherboard - and then - no more Smart Monitor
    3. Withings "network" service that helps you connect to the baby monitor is often down for DAYS - and there is no manual way to "connect" to the camera

    This product is like all other Withings products a HALF FINISHED PROTOTYPE - with BETA software.

    So save yourself the pain - get another brand

    16 of 18 people found this useful

  • 1.0 out of 5 stars

    Unreliable

    • Written by from London

    WHen it works this product is great. However, when you consider your baby reliability and trust is what you want from a baby monitor. This has never wrked well been replace twice and is entirely unreliable.

    12 of 12 people found this useful