• 1.0 out of 5 stars

    Disaster

    • Written by from Bray

    Went on holidays to our home in Tenerife, leaving a WeMo switch controlling the heating back in Ireland. On installing another WeMo switch in Tenerife, WeMo deleted my remote access to the WeMo in Ireland without warning (I established later that you only have remote access to WeMo's in one location - major shortcoming). Heating left on 24/7. I am a programmer and desperately tried to get telnet, web or any kind of access to the device in order to switch it off. Technical support were totally clueless and unhelpful. Head office did not return any of my calls. If you loose your remote access settings from your mobile to a WeMo device, you are doomed. I wish I had read some of the reviews below before buying this product.

  • 1.0 out of 5 stars

    WeMo Switches and support is a desaster

    • Written by from Stuttgart

    I used WeMo switches for a long time. With every software update of the app or the firmware of the switches there came up new problems. Especialy the rules are not working as it is promised in the maual. The explanations in the manaual are reduced to the max. Nobody can really understand what is meant or the function of the rules (for example the sunset rules). But at least I got the system running. The support ist not worth the name. The answer I heard very often: "there must be a software problem and we try to find a solution". Yo´ll never get a concret answer to your proplem.

    The system itself is from it´s functions (as it should be) very good, but there are so many software buggs that everyone will earlier or later stop to use the system because it´s not reliable at all.

    Sorry to say, but the system is still in a development phase and not ready at all for a worldwide market. Improve the system, improve your people and improve your support - otherwise WeMo will keep a recomendation as a desater company.

    1 of 1 people found this useful

  • 2.0 out of 5 stars

    Limited scope and a bit unstable

    • Written by from Richmond

    I purchased a regular and Insight version of this switch late last winter. They were both OK, but my first negative observations were: I didn't seem to be able to control them from both my iPhone and my iPad. I got some flaky error. So I just used my iPhone. Then while traveling in September the switch on my router went off by itself. I have my WeMos on a separate network, so I was able to power cycle it successfully. Today, I updated the firmware and my Insight switch is "Not Detected" about 2/3 of the time. Also, I don't see a way to have multiple homes setup on the same WeMo account. It should allow for that for multiple WiFi networks in the same building or for vacation homes.

    5 of 5 people found this useful

  • 2.0 out of 5 stars

    Wemo Switches very tricky when updates are applied

    • Written by from Kallangur

    I have had 4 of these Wemo Switches and a Wemo Motion detector for some months.... They have always been tricky to apply the frequent firmware update requests but somehow after some effort they accepted each update.. UNTIL NOW...

    The latest update to all my devices crashed all the devices and they all became undetected by the iPhone App... I called the Wemo support number and ended up talking with the Philippines call centre.. The agent asked me what IOS software is in use and I told him "the latest of course IOS 8.0.2" .. The response was.. "Oh yes we have had a lot of problems with that".... They suggested I should use an Android phone to setup the Wemos.. somewhat amazed, I told them... "that will cost "Belkin" $800 for me to buy a Samsung Galaxy ... joke was not appreciated... I am now promised a level 2 callback in the next days...


    I finally got all devices working again by restoring all Wemos to the factory default settings, deleting the iPhone Wemo app, restoring the Wemo app and one by one I had to do the original setup process again... this was still quite a hit and miss process but I got there in the end and all are working BUT with out-of-date firmware... Now I will get repetitive warnings about Firmware..

    This is definitely not acceptable.. the average user would not have had my determination to get them working...

    I have seen numerous complaints by users....

    Notwithstanding when working the devices are a good idea but poorly executed in software and firmware.

  • 5.0 out of 5 stars

    Works great

    • Written by from Buchanan

    As long as your devices meet the prerequisites (in my case my air conditioners restart after a power outage) great product and app!

    0 of 2 people found this useful

  • 4.0 out of 5 stars

    WeMo app almost there

    • Written by from Bristol

    I have had an almost perfect experience with Wemo. I use the Switch for turning on table lamps around the house using the free App. This gives manual control, a variety of timer controls (time of day, sunrise/ sunset and off sets of sunrise/ set), there is even a random mode for when you are away from home which activates between sunset - rise using your geographical location to know when that is. They can also be automated via IFTTT.
    Set up via the App is so simple it's almost child play.
    If I have one complaint, it is with remote access via the app. The app states that it is continually updating firmware. This stops when i return to my home network. I get round this with IFTTT where i can send an email, text etc to remotely control the units if needed.

    1 of 3 people found this useful

  • 1.0 out of 5 stars

    Update has a bug

    • Written by from Newbury,

    Basically they used to work fine and since the latest update they don't respond with the network. Even if you get them setup it seems the wifi on the plugs turns itself off after a certain amount of time and then they are undiscoverable. Belkin need to change this back quick or a lot of people are buying really expensive pieces of plastic. Revert back to the old update settings and give us that as an update or sort it out properly

    24 of 24 people found this useful

  • 1.0 out of 5 stars

    Does not keep settings or work correctly

    • Written by from prince george

    I have 4 of the Wemo Switches and they dont work properly, period. cant find it on the network, stops working, stops responding, etc etc.

    This needs to be overhauled.

    17 of 17 people found this useful

  • 1.0 out of 5 stars

    Just wait, all you with positive reviews will change to 1*

    • Written by from Vista

    Worked great for a few months. Then with a new firmware install I have not been able to find or setup ANY of the four devices I had working fine before. Their solution? Reset. I did this on all four devices and everyone fails and says "lost connection" during setup. Once that is done, you have to do a reset again because the app will never find a device. I have done this about 10 times now and not a single decide works. These are not ready for primetime. The most frustrating junk I have ever used.

    21 of 21 people found this useful

  • 2.0 out of 5 stars

    Power Outages, bad design

    • Written by from Berkeley Heights

    In the event of a power outage the WeMo does NOT keep the last power state. Always comes back in OFF status. That bites.

    8 of 9 people found this useful

  • 2.0 out of 5 stars

    Reliability Issues

    • Written by from Makawao

    I liked it when I first got it a year or so ago, but the other day it just went dead...no lights, no AC power no anything, just dead. Since it uses tamper proof screws, and my collection of triangle shaped screwdriver blades is non-existent, I was forced to buy another to replace it. I like it, I'm just not sure it's worh 50 bucks a year.

    6 of 6 people found this useful

  • 5.0 out of 5 stars

    It just worked...

    • Written by from Southbank

    After seeing all of the bad/mixed reviews I was hesitant to buy this (I actually checked with the store that I could return it if it didn't work). I got it home, downloaded the iPhone app, followed the 3 or 4 steps and it ... just worked. I've tested the on/off, tried it with my phone disconnected from the network, and also scheduled on/off times. I can only guess that the issues people are experiencing may be related to the strength of their wifi signal at the time they set it up perhaps?

  • 1.0 out of 5 stars

    The world according to Belkin

    • Written by from Leighton Buzzard

    Just received this WeMo switch and have tried to set it up. ...BUT it will not connect to a network where the WPA pass phrase contains spaces. You get an error advising you of this.

    Come on Belkin, you really have to be kidding me. I teach Grade 6 students who learn that adding spaces to a pass phrase is good practise because it increases the password permutations and therefore reduces vulnerability to hacking. Belkin you need to get your engineers to go rejoin Grade 6 and learn about how WPA works!

    This is not the first time in several years that I have purchased a Belkin product to find that it is non-standard and will not work with non-Belkin (or even other Belkin) devices.

    I am certainly not going to re-configure the other 46 wifi devices on my network to remove the spaces from the network pass phrase. This Belkin device is going back for a refund. In future I will avoid Belkin products.

    4 of 9 people found this useful

  • 5.0 out of 5 stars

    Amazing product!

    • Written by from melbourne

    Wemo is a great product :)
    I purchased mine originally from a JB Hi-Fi store in Australia which are also apple retailers!
    I currently use it as a switch for my turtle tanks light, it's great because while you are out and about you still have access to the Wemo app and can turn the light on and off no matter where you are!
    I'm about to buy another one off the apple store this moment so I decided to leave a review for all you guys!
    Great product!!!

  • 1.0 out of 5 stars

    Pity you cant give 0 stars!

    • Written by from Tarraganda

    I purchased a WeMo Remote light switch - worked fine until I had to upgrade my wifi 3 months later - now cannot connect and is totally useless!! I have spent so much time trying to fix the problem that i feel like throwing it in the fire!!
    What a useless crock of S****!!

    0 of 1 people found this useful

  • 1.0 out of 5 stars

    Utter Junk!

    • Written by from Williamtown

    Like most people who've written a review, I had nothing but trouble from these since I bought them. I bought 2 and they wouldn't join my network, constantly disconnected and generally caused me angst. Resetting does nothing helpful. Since buying them I've moved house so I lost receipts etc so no chance to return them. The only pleasure they gave me was when I destroyed them with a hammer!

    Apple need to look at this product and decide if it meets Steve Jobs's credo of "it just works". In this case, it doesn't.

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    First WeMo Switch

    • Written by from caledon

    This is hands down one of the best first impressions that I have had of a product. There are very few pieces of technology where you open the box, download and app, power the product, and you're basically set. I haven't tried all of the other products yet but the switch is definitely a must purchase. Thanks Belkin for making getting out of the shower in the morning far more enjoyable! (I use the switch to power a space heater in my washroom 15 minutes before my alarm goes off in the mornings).

    0 of 2 people found this useful

  • 2.0 out of 5 stars

    Great idea, half baked execution.

    • Written by from Niagara On The Lake

    I love the concept of the WeMo line of products, however this product feels entirely half-baked. It's full of bugs and is quite frankly a nightmare to use. Once set up, it works as advertised, but getting there is a nightmare. The simple three step setup instructions advertised in the box work, after about the 6th or 7th try. Oh, and if you want to add a second WeMo device to your network, you're out of luck. The second will just destroy all of the settings and configuration of the first.

    All in all, Belkin is marketing to the home automation network with great ambition but needs to spend a little more time working out the bugs before releasing these things to market. I wish Nest made a WiFi light switch...

    13 of 17 people found this useful

  • 5.0 out of 5 stars

    Belkin WeMo Switch

    • Written by from Navarre

    have been using them for a few months now. Have not had any issues to speak of, those that have been experiencing problems probably have WiFi interference problem. On of my switch was on the edge of my network (weak signal from router) and sometimes would take a while to show up on the app (30 -40 seconds). added an wifi extender to my house and that took care of it. you must understand the operation of these switches, they use very little bandwidth and are not dumping information every second. all and all am very happy with the switch, wish they would make a 240vac one to control my spa heater.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Utter Garbage!!!

    • Written by from Norfolk

    lasted 30 days without event, then refused to talk to wifi, after 45 min of trouble shooting pitched it in the trash!! Don't waste your money or time.

    18 of 24 people found this useful