• 2.0 out of 5 stars

    Great concept, but needs a lot of work.

    • Written by from San Francisco

    This could be a great product - but the software is very buggy and unpolished. I bought two switches at my local Apple store and was excited to bring these home and try them out. I setup the first device with little trouble - but it takes an extremely long time "looking for devices" for the device to show up in the list. For a while I thought something was wrong, and then finally it showed up and seemed to work fine. But then it asked me to update the firmware - so I did and that's when everything got really bad.

    I waited about 30 minutes but the app still said the 'updating firmware'. So I called Belkin and got someone on the phone and after 30 minutes of resetting with the support guy he just said the device was bricked and that I should return it to the Apple store. So I brought it back to the store and swapped it out for a new one.

    When I got home I tried to set up the new device. The app crashed in the middle of the install. Ug. Then I started the app again, and the 'spinner' just kept spinning and after 5 minutes I quit the app and restarted it. Finally it got me back to the list of devices, and after a few more minutes it finally updated and both my switches were there. They seem to work ok now.

    But then I went outside and walked a few blocks away so I could still see my window. I wanted to try the remote feature over 4G. That didn't work at all. I tried to refresh the list and then both devices disappeared. I waited a few minutes and nothing. I finally gave up and walked to the store. On the way back I tried again this time the devices showed up and could be remotely switched on/off via 4G. Just very inconsistent.

    Now the app asked me to update the firmware again on the switches. Well forget that. I am on the verge of returning both of them. Right now they seem stable but overall a very poor experience - more like beta status - any more trouble and I'm bringing them right back. I'm really disappointed that apple would let such a buggy, beta product into their store.

    10 of 14 people found this useful

  • 4.0 out of 5 stars

    Firmware update issue

    • Written by from St-Jean-Sur-Richelieu

    Installed my new WeMo Switch. Connected to the wifi fine using the limited info in the package but then the app asked to do the firmware update... hours later still not completed. Ok, what now? Tried to unplug and plug back in. Left it trying all day just in case while I looked on the Belkin support site... couldn't find anything closely related to my issue. I found an unrelated issue support page that showed how to do a reset. Sure enough it worked for my problem... now it works well.

    To do reset: unplug, press the restore button on top and maintain while plugging back in and hold for about 15sec... wait for reboot and it's ready to use.

    4 of 5 people found this useful

  • 5.0 out of 5 stars

    Don't miss this step......

    • Written by from Pittsford

    Had a heck of a time trying to configure with my 4S. I was finally able to configure by bringing the Wemo into the room where my router is; apparently you need to have a very strong signal to configure.

    After that, no problems. Moved the Wemo to its final location in the kitchen; works like a charm.

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Do not buy this

    • Written by from Brisbane

    This product is terrible and Belkin's support is non-existent. Why Apple has allowed this into their store is confusing.

    First experience is that the item requires a software update. Except when one goes to update it the product it is 'bricked' and needs a hardware reset. After the reset the stupid thing asks for a SW update again and the cycle continues.

    Do not buy this product.

    12 of 16 people found this useful

  • 1.0 out of 5 stars

    Nice idea. Poor implementation.

    • Written by from North Saanich

    If you're lucky and your network matches certain arcane criteria, this product will set up fairly easily.

    It is so easy, however, to run into arbitrary conflicts between your wifi network and the WeMo's limitations, and end up spending hours of time debugging those issues, or simply give up and chuck the WeMo in a drawer and forget about it.

    I love the idea, hate the implementation.

    9 of 12 people found this useful

  • 2.0 out of 5 stars

    Poorly written software - No special characters

    • Written by from Corrimal

    I've spent numerous hours narrowing down some issues with connecting a WeMo to an SSID containing a comma. Belkin's eventual response is that the WeMo won't work with special characters in either the SSID or the wifi password.

    That's a fairly poor situation, made worse by not being documented.

    Basically if there's an SSID near you which contains a comma, your WeMo likely won't show ANY wireless networks.

    7 of 8 people found this useful

  • 5.0 out of 5 stars

    Very useful

    • Written by from Burton

    Have 2 and have had them for 5 months.......use the timer device flawlessly to turn lights on and off. One thing I found during setup, If you have a router EXTENDER, turn the EXTENDER OFF during setup so it connects to the main router, then the set up goes smooth. I can access these from my home network, another network, and cellular just fine

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Far too expensive

    • Written by from Auckland

    Way to expensive not quite worth the money for only controlling one thing at a time.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Simply does not work

    • Written by from London

    TRied 2 devices now, it just doesn't connect to tour wifi network, and I'm using a state of the art latest Apple time capsule router. All Belkin support is saying, try again. Good luck.

    2 of 4 people found this useful

  • 1.0 out of 5 stars

    Horrible Support, poorly designed software

    • Written by from Columbia

    Bought several WeMo switcheds set them up and worked fine.

    Upgraded my wireless access point. Reset Wemo's and set them up again. Can now only control them via external network, not on local wireless net, although no errors in the setup of the devices. No devices are found locally after setup, just hangs.

    Made numerous calls to support, and paid for Belkin Premium support. Have never reached anyone knowledgable about WeMo's. Only receive repetitive e-mails asking me to repeat the things I have already done.

    Research on the net indicated that Belkin stores info about the Wireless access point the device is associated with initially on their servers. If you change the access point name it cannot be updated on their servers by the consumer.

    You are also unable to reach anyone at Belkin to reset or correct the info. Am the not so proud owner of three semi-useless bricks call WeMo now....

    Based on the support experience I have stopped by Belkin products as a rule..

    16 of 17 people found this useful

  • 1.0 out of 5 stars

    New password restriction renders useless

    • Written by from London

    I just had to reset my device, and now find I can no longer connect it to the network it was connected to before for months because, after firmware/app updates, the WeMo app now refuses passwords with spaces in it.

    I'm not changing the password on all the untold other devices in the house because Belkin's engineers are incompetent, so I guess this gets tossed in the bin. Avoid -- even if this doesn't affect you, you can't rely on them not breaking something else at some point.

    Be aware also that its wifi reception is not great -- I've had it fail to connect in the past in areas where my cell phone is getting a medium-level 3 bar signal.

    7 of 14 people found this useful

  • 1.0 out of 5 stars

    It's like the folks at Belkin aren't even trying.

    • Written by from Memphis

    I really don't know how this has such a high rating here. I have owned two of the Belkin WeMo switches. Connection is a nightmare. Nothing more fun than waiting and waiting and waiting to have these things either not be able to find a network or join a network. As a former Apple employee with network certification I do know how to set up a robust network in a home. I have great signal strength over at my neighbors house but with these Belkin switches it is hit or miss at best. Once you have one plugged, assuming you can it to be functional, never ever unplug it again. Never change any setting and never have a power outage. If you do you will find yourself spending hours trying to get the thing working again. Seriously don't bother buying this piece of plastic junk.
    Additionally these things are huge. They pretty much cover up a duplex outlet and make a quad gang outlet with access to one outlet and you better have a pretty tiny plug to use for that outlet. Of course this troglodyte design problem only matters if you can get the switch to connect and then become functional, which is unlikely. Or you can do what I do and just leave them unplugged in the hopes that someday Belkin will get there act together, rewrite their lousy software, and upload a firmware fix that does actually fix this piece of junk.

    25 of 28 people found this useful

  • 1.0 out of 5 stars

    Works sporadically at best!

    • Written by from Maudsland

    It could be so good, but isn't. After many attempts to get the switch working, several switch restores, several phone and router resets, I managed to get it working. It worked fine until I quit the app and started it again, then it couldn't find my switch. I set it all up again, (same issues as before), worked fine for a few minutes but same issue arose when I quit the app. I tried everything the troubleshooting guide said, Googled the issue only to find out that it is a widespread issue so returned it for a refund.

  • 1.0 out of 5 stars

    Badly limited device due to Belkin's short sighted thinking

    • Written by from Portland

    WeMo could be phenomenal. It could be a switch you could trigger via hotkey on your Mac, but it isn't. It could be a switch you could teach your universal remote to trigger. But it isn't.

    Instead, WeMo is a switch you trigger using an iPhone app. It sounds like a neat idea at first, but once you've used it, you realize how annoying it is.

    If you want to use WeMo for a lamp, you're better off buying Philips Hue light bulbs. With Hue, you can use Mac apps, iOS apps, or you can write your own code. The API is open. I created hotkeys on my Mac that turn my Hue lights on in various settings (plus 'off' of course) and I use BetterTouchTool to map those keys into my Apple Remote. In other words, remote control for my lights. SWEET! Ah, but I can't do any of that for WeMo because it never occurred to Belkin that a phone might not be the best way to access a switch.

    Don't expect Mac apps for WeMo any time soon. Belkin specifically states that users and developers may not "Copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, decrypt, or create derivative works of the API and its parts" ...in other words, the best you're going to get with WeMo is an iOS app. Do you really want to have to go get your phone and then scroll through apps to turn on a switch?

    Even the hardware is trash. It's a big bulky 1980's looking switch that takes up so much physical space. It uses one outlet and blocks the other because it's so big and poorly designed.

    WeMo is garbage. Maybe five to ten years from now, Belkin will try again. All I can say is that the hardware is cheap, the software is insanely limited, and the functionality is needlessly poor. I'd give WeMo zero stars if that were an option.

    29 of 31 people found this useful

  • 2.0 out of 5 stars

    Beware if your WiFi Passphrase Contains Spaces and Other Characters.

    • Written by from Northampton

    I've just received my Switch from the Apple store, however, what none of the reviews or the website states is that when configuring your switch, it doesn't currently support passwords/phrases with spaces.

    You get a helpful message from the WeMo app advising this, but I feel limitations on password strengths and support should be explicit from the outset.

    I'm configured with WPA2, and means I have to reconfigured 30 other WiFi enabled devices around the home with a new router passphrase.

    So as of yet, I'm not able to test it's effectiveness and debating whether to send the switch back to Apple.

    6 of 8 people found this useful

  • 1.0 out of 5 stars

    you cannot have WeMo in more than one location !!!! really

    • Written by from Newark

    if you want to have WeMo at home and one somewhere else, or even (in this, the 21st century) in more locations you will need to buy multiple iPads or iPhones !!
    you can have multiple WeMo switches, but they must all be at ONE location, since the WeMo software will not work for multiple locations. Is hard to believe there is such an obvious shortcoming - its never mentioned in their adverts, but they have been promising fot over a year to remedy this situation, don't hold your breath.

    19 of 21 people found this useful

  • 5.0 out of 5 stars

    Used every day!

    • Written by from Bromsgrove

    We have two WeMo switches and they have worked flawlessly now for over 6 months since we got them. Easy to set up, easy to configure; certainly no issues through a BT Homehub anyway.

    They tell you they need updating and that's happened a couple of times without drama. I love the fact you can take pictures of the devices they control so you know what's what.

    Much better than a timer as they can have scheduled on or off switching regardless of their status at the time and you have remote control of course. Very much recommended!

    2 of 2 people found this useful

  • 4.0 out of 5 stars

    Good Product

    • Written by from Maribyrnong

    This does exactly as it is meant too, good product if slightly expensve

  • 5.0 out of 5 stars

    Very impressed

    • Written by from Closter

    I bought 4 of these to control various lights at our house, one being the outdoor landscape lighting. They work great.

    I am an average computer user, I understand how things work and that's about it. No problem at all setting it up. They detected my networks right away.

    Our house has 3 Airport Extremes, and these are spread out on different airports (same internet provider, it's just that one airport can't send the signal to all the places so we needed 3). They all show up right away on my iPhone app.

    I set up the outdoor landscape lighting to turn on at Sunset, off at 1AM. Works great. Very nice to have that feature.

    The rules you can set are pretty neat. If you are using it as a "somebody's home security feature" you can set the rules to turn lights on and off at different times on different days. And it's very easy. Those other timer type things from Lowes take forever to program. This took about 30 seconds. Programs just like the alarm clock on the iPhone.

    Overall, great product so far. I could see adding a few more of these to the house.

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    Great idea. But only that. Stay away from WeMo until fixed.

    • Written by from Cromer Heights

    Well, if you want to save yourself a lot of grief and wasted time and ton of frustration, don't buy it and stay away from Belkin's WeMo until Belkin provides a fix. Here is why.

    This may not apply to you. If you buy only one switch and connect it to a very simplest home WiFi network, chances are you'll be fine. My context is different.

    I bought 6 (six) of the switches. My network has one central Apple Extreme router and then it is extended by four other Airport Extreme and Airport Express routers to ensure strong signal and great wireless coverage throughout my home. I'd consider my network both modern and complex (although setting it up is a breeze with the Apple routers.) Well, in this network context the six switches do not register properly with Belkin's cloud. And that's where the nightmare starts. Registering, resetting to factory settings, re-registering ... You need to follow this a number of times per each switch until it's done. Each switch may take up to 10-15 minutes if lucky to get fully registered. And you need to understand all possible tricks of killing the WeMo app, switching networks from wireless to mobile carrier and back. It takes time, patience, the workarounds how to get it working in case the stubborn switches do not register properly are not documented anywhere.

    The problems above stem from the fact that with the current firmware in WeMo switches and the overall Belkin's cloud architecture, if your home wireless network has range extenders you're practically hosed. There is no way to tell the switch to register with the central router, and if it is not, it will not register in a way it can be then located on the 3G/LTE mobile carrier network outside of your home.

    1 of 1 people found this useful