Promise VTrak x30 Series 3U RAID Subsystem Service Parts Kit

Promise VTrak x30 Series 3U RAID Subsystem Service Parts Kit

Product Information

  • Overview

    Keeping spare components on hand for quick and easy swapping of crucial parts makes good business sense. With the high hourly rates generated by editing suites and other mission-critical applications, it's essential to eliminate even the smallest storage glitch. That's why this kit includes a spare RAID controller and power supply module for the VTrak x30 Series 3U RAID subsystem. And there’s no special training or certification required for the tool-less hot-swap of these components.

  • Highlights

    • Easily swapped parts for quick repairs
    • Spare RAID controller
    • Spare power supply module
  • Did you notice?

    You don't need any tools or special training to install these components.
  • Apple Recommends For

    Keep systems running at all times by having essential replacement parts on hand.
  • What's in the Box?

    • VTrak x30 Series Fibre Channel RAID controller module with 4GB RAID cache
    • VTrak x30 Series 580W power supply module for 3U RAID Subsystem
  • Tech Specs

    • Connections: Fibre Channel
  • Manufacturer Information

    Part Number

    • UPC or EAN No.: 704118079698

    Non-Apple Branded products / Third Party Products

    • Note: Apple's One Year Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products. Non-Apple branded products may have the benefit of a manufacturer's warranty provided by the product manufacturer - Please see your product box and literature for details. Rights under the product manufacturer's warranty are in addition, and not instead of, any rights that you have under consumer protection laws.

Ratings & Reviews

Rating Breakdown (2.0 average)
Number of stars Percentage Number of reviews
  • Sounds Good In Theory

    2.0 out of 5 stars

    This is not a cheap investment, but we decided that it would be a good insurance policy should we experience any problems with our This is not a cheap investment, but we decided that it would be a good insurance policy should we experience any problems with our RAID - which not surprisingly contains all of our company data and hence intellectual property. The intent was to buy the kit and install the controller straight away in our first VTrack RAID which only has one controller. That's where our problems started. The firmware in the new controller is different to the in the old controller and for some reason only known to Promise their control panel won't even recognise another controller with different firmware. So the logical thing to do is upgrade the firmware in the old controller or both if needs be. All very good in theory but every time we tried (actually our paid tech support did all of this) to download the new firmware the download failed about 85% of the way through. So our tech guys try it from their base, but they have the same problem there too. So they get in contact with Promise to tell them this and ask them how can we get a copy of the latest firmware. But rather than just answer the question they keep asking one (useless) question after another back in response. Like when did we buy the RAID when we've already told them the model and serial number. It is now over 12 months later and we still can't get a copy of the latest firmware to install on both controllers which means if the RAID fails there goes our access to our data altogether. And it means that our $4,800 investment is effectively worthless. I don't know what Promise's problem is but they certainly are not easy to deal with.

    • Written by from Peppermint Grove

    17 of 20 people found this useful

    Was this useful? Sounds Good In Theory

Questions & Answers