Returns & Refunds
Apple wants you to be thrilled with your new purchase. If you are not satisfied with an item and need to return it, we’re here to help.
Apple wants you to be thrilled with your new purchase. If you are not satisfied with an item and need to return it, we’re here to help.
If you are not completely satisfied with your purchase, in addition to your rights as a consumer under the Trade Practices Act 1974 and other applicable Australian consumer protection laws and regulations, you may also be eligible to return the item for a refund under Apple's Sale and Refund Policy (as described below).
Items purchased at the Apple Online Store between October 31, 2009 and December 24, 2009, may be returned through January 9, 2010. Please note that all other terms and conditions provided in the Apple Online Store Terms and Conditions are still applicable with respect to such items purchased, including the assessment of a shipping fee of A$22 (including GST) will be assessed for opened items. All purchases made after December 24, 2009 are subject to the standard Apple Online Store Terms and Conditions, which requires returns to be made within 14 calendar days of the date of receipt. For more information, refer to the Apple Online Store Terms and Conditions.
To return an item, please visit online Self Service for assistance 24 hours a day, or call 133-622, Monday-Friday 9am to 6pm.
Items that cannot be returned include:
You can initiate a return online once your item(s) have been shipped and invoiced.
Items in your order will be divided into two groups - items that are eligible to be returned online and items you cannot return. For each item that you can return online, you will need to select the item, a reason for return, and whether you've opened the box. We'll provide you with an estimated total refund amount less restocking fees, as applicable. You'll also be able to print a return shipping label to place on the box you use to return your item(s).
Once you've submitted your return request, you'll receive an email confirmation with your return details. Our carrier will contact you within two (2) business days to arrange collection. We strongly recommend using the original packaging if you are returning a computer.
Items(s) must be received by the Apple returns centre within 14 calendar days from when the return was requested.
Once we receive the item(s) we'll process the return, issue a refund, and send you a return receipt confirmation email.
Your refund will be issued after we receive your item(s) at the Apple returns centre. The way your refund is processed depends on your original payment method.
If you received the wrong product or it was damaged during shipping, please contact Apple Store Customer Service at 1300 321 456 during our hours of operation, Mon-Fri 8 a.m. - 6 p.m.
If you're having trouble with your new Apple product, please visit online Product Support or contact Apple technical support. If you're having trouble with a non-Apple product, please contact the manufacturer directly for information regarding the manufacturer's warranty.
If you want to read Apple's full Sales and Refunds policies, please visit the below links.