Promise ServicePlus

The Promise ServicePlus plan features the rapid dispatch and installation of critical replacement components. VTrak storage administrators can rest easy knowing they're backed by full 24-hour on site component replacement seven days a week. Average response time can be as fast as four hours in most major metropolitan areas after failure verification.

Hardware coverage

This onsite service plan covers all of the field-replaceable hardware components delivered with VTrak E-Class subsystems and J-Class expansion chassis sold through Apple sales channels**.

• Covers VTrak unit while under 3-year warranty
• Available for purchase within 90-days of VTrak purchase
• Covers all FRUs including Drive modules, RAID controllers and I/O modules, Power supply modules, Blower module and Battery backup modules.
• Onsite tech will install part and retrieve failed component

Easy activation

Simple instructions allow you to register the service online or over the phone. Thereafter, you can track the status of your coverage and warranty through the Promise website (English only).

** Customers outside the four-hour support regions will receive Next Business Day (NBD) on site support.

Coverage and service (Europe):

UK

• 24x7 within 4 hours: Edinburgh, Glasgow, London, Manchester
• Next Business Day: NONE

France

• 24x7 within 4 hours: Paris, Lille
• Next Business Day: Rennes, Nantes, Lyon, Marseilles, Bordeaux, Toulouse, Strasbourg

Germany

• 24x7 within 4 hours: Hamburg, Munich, Frankfurt, Hannover, Stuttgart, Bochum, Koln
• Next Business Day: Berlin

Austria

• 24x7 within 4 hours: Vienna
• Next Business Day: NONE

Belgium

• 24x7 within 4 hours: Brussels, Antwerp, Liege, Leuven
• Next Business Day: Namur

Denmark

• 24x7 within 4 hours: NONE
• Next Business Day: Copenhagen

Finland

• 24x7 within 4 hours: NONE
• Next Business Day: Helsinki

Holland

• 24x7 within 4 hours: Eindoven, Utrecht, De Meern, Rotterdam, Haarlem, Zwolle
• Next Business Day: NONE

Ireland

• 24x7 within 4 hours: Dublin
• Next Business Day: NONE

Italy

• 24x7 within 4 hours: Milan, Rome
• Next Business Day: Mantova, Bologna, Firenze, Genova, Messina, Modena, Torino, Vicenza

Luxembourg

• 24x7 within 4 hours: NONE
• Next Business Day: Luxembourg

Norway

• 24x7 within 4 hours: NONE
• Next Business Day: Oslo

Portugal

• 24x7 within 4 hours: NONE
• Next Business Day: Lisbon, Oporto

Spain

• 24x7 within 4 hours: NONE
• Next Business Day: Madrid, Barcelona, Valencia, Bilbao

Sweden

• 24x7 within 4 hours: NONE
• Next Business Day: Stockholm, Uppsala, Malmo, Gotebor

Switzerland

• 24x7 within 4 hours: NONE
• Next Business Day: Geneva, Zurich, St. Gallen, Sursee