Shipping & Delivery
Apple uses the best carriers in the business to make sure your order gets to you on time. Learn more about shipping times, methods, costs, and carriers.
Choose a topic:
- Delivery options
- Delivery date information
- When can I expect my order?
- What time will my order be delivered?
- Can I have my order delivered to an address other than my home?
- Signature on Delivery
- How much am I charged for shipping?
- I need to change my shipping address
- I will not be home on my scheduled delivery date
- What happens if my delivery goes missing or is damaged?
- Shipping Restrictions
Scheduled delivery with express delivery services
You can pre-select a delivery time that is convenient for you during checkout. This is subject to a fee and the available options are dependent on your delivery address.
- Standard Delivery. Expected to deliver within 1-5 days after your item is shipped. Free
- Postal Delivery. Expected to deliver within 1-7 days after your item is shipped. Free
- Postal Mixed Delivery. Expected to deliver within 1-7 days after your item is shipped. Free
- Pre-9:00am Delivery. Expected to deliver within 1-5 days after your item is shipped, before 9:00am. A$20.00 (excl. GST)
- Pre-10:00am Delivery. Expected to deliver within 1-5 days after your item is shipped, before 10:00am. A$15.00 (excl. GST)
- Pre-Noon Delivery. Expected to deliver within 1-5 days after your item is shipped, before 12:00 noon. Free
Please note that the above delivery times vary according to your selected delivery address.
We keep you informed
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.
You can also visit online the Order Status to view the most up-to-date status of your order.
Some products may not be eligible for deliveries with pre-selected time windows.
Note: Scheduled Delivery with pre-selected delivery time windows may not be available during product launches.
Delivery date information
Tracking your order
You can track the status of your order via online Order Status, 24 hours a day, 7 days a week. To track your order, click Account at the top of the page and select Track an Order, or visit Order Status.
On the Account page you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times and track your delivery.
Shipping and delivery estimates
The 'Ships' timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. The items on your order will ship as they become available. You can ship each item to a different address, and choose up to 15 different addresses per order.
You can pre-select a different delivery time for each eligible item on your order.
- Items that ship within "In Stock" are estimated to ship the same or following business day.
- Items with longer estimates ship from our warehouse within the timeframe indicated (e.g., 7-10 business days).
- Custom-configuring your Mac or personalizing your iPod may take additional time to prepare for shipment, and will increase the 'Ships' timeframe.
The 'Delivers' timeframe is an estimate of when the item will be delivered to your shipping address after it ships.
All estimates are based on business days.
When can I expect
Once your order has been handed over to the carrier for delivery, you will receive a shipment notification email with an estimated delivery date. This is automatically calculated based on distance from the warehouse location to your address.
Delivery will take 1-7 business days after the order has shipped. All delivery lead times are estimated and cover only the metropolitan areas. Major metropolitan areas include: Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney.
In addition to email notifications, you can request text message updates in Checkout.
What to Expect
Once your order ships, we'll send you a text message. The text message will include your order number and a link to the tracking information.
You can receive text messages on the day of delivery or after your item has been delivered, depending on your shipping method and carrier. Texts are sent between 8:00 a.m. and 9:00 p.m. in your time zone.
How to change my text message preferences
You can edit your mobile phone number at any time by logging into your account and editing the Shipment Notification preferences for your order.
What time will my order
For orders shipped by TNT to a residential or office address, deliveries are made between 8 am and 5 pm.
For orders shipped by Australia Post to a residential or office address, deliveries are made between 7 am and 5 pm.
For orders shipped by StarTrack Express to a residential or office address, deliveries are made between 9 am and 5 pm.
You can also have your order delivered at a time that is convenient for you at a minimal fee. You can do so by choosing one of the express delivery options upon checkout.
You can check the estimated delivery date and carrier by visiting our online Self Service for the latest status of your order. Apple and its carriers are unable to provide an exact time of delivery. Our carriers cannot make a call prior to delivery.
Can I have my order
delivered to an address
other than my home?
For your convenience, you may prefer to have your order delivered to an alternative address such as your office address or your university. If you choose this option, please include the name of your business or university in the address. Please note, if you choose this option, goods may be left with reception or the Mail Room. Also, if your business has a signature waiver on file with TNT, your package will be left without requiring a signature.
Delivery to a PO Box, AFPO, PMB or Locked Bag is not permitted for security reasons.
Signature on delivery
Most of our shipments contain valuable computer equipment. If you will not be home to accept delivery of your product, consider shipping your product where someone you trust will be able to sign for your package. For your convenience, you may prefer to have your order delivered to your office address. If you choose this option, please include the name of your business in the address. Please note, if you choose this option, goods may be left with reception or the Mail Room.
Deliveries made by Australia Post may be left in a place deemed secure by the courier if no one is available to accept the package. Signature on delivery is not required for service provided by Australia Post.
Delivery to a PO Box, AFPO, PMB or Locked Bag is not permitted for security reasons.Change your default shipping address
How much am I
charged for shipping ?
Standard delivery won't cost you anything - Apple Store pays for it.
You can also have your order delivered faster or at a time that is convenient for you. This is subject to a fee and the available options are dependent on your delivery address.
Please note that applicable shipping fees apply to Apple Print Products.
I need to change my
If you have not yet received your shipment notification you can amend your details online via our Self Service website. If you are unable to modify your shipping details here, please contact the Apple Store Customer Service.
If your order is already in transit, please call the Apple Store Customer Service.
I will not be home on the scheduled delivery date.
As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. Apple will also send you an email advising that our carrier was unable to deliver your order. You can then contact the carrier directly to schedule a new delivery appointment or alternatively amend your delivery address.
Deliveries made by Australia Post may be left in a place deemed secure by the courier if no one is available to accept the package. Otherwise, the courier will leave a card advising you to collect the package from the nearest post office.
What happens if my delivery goes missing or is damaged?
In case of any problems with your delivery, Apple will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have already received your order and find that it is damaged, please call the Apple Store Customer Service.
Shipping in Australia
Shopping in Australia
The Apple Online Store Australia sells and ships items only within Australia. You may not export any products purchased at the online Apple Store. The Apple Store sells and ships products to end user customers only. Notwithstanding order confirmation Apple may cancel any order where it has reasonable grounds to believe the product is not being purchased for end use.
For additional shopping options, visit the "Other Ways to Shop" section of the Shopping Experience online Help page.
Shopping outside Australia
There are more than 20 Apple Online Stores in countries around the globe. The Apple Online Store Australia ships only within Australia. We do not ship to freight forwarders. If you would like to purchase Apple products from outside Australia, please see our International Store Directory to find out if an Apple Online Store serves your country.