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How will my order be delivered?

Orders are delivered by carrier during business hours and a signature will be required.

You can track your order via the Self Service Website

Text Notifications

In addition to email notifications, you can request text message updates in Checkout.

What to Expect

Once your order ships we'll send you a text message. The text message will include your order number and a link to the tracking information.  We can even send you texts the day before delivery, day of delivery, or after your item has been “delivered”, depending upon your shipping method, country and carrier. Depending upon your order, you may receive between 1-4 text messages per shipment on your order. Texts are sent between 6:30 a.m. and 10:00 p.m. in your time zone.

How to change my text message preferences

You can edit your mobile phone number at any time by logging into your account and editing the Shipment Notification preferences for your order.

When can I expect my order?

Once your order has been handed over to the carrier for delivery, you will receive a shipment notification email with an estimated delivery date. This is automatically calculated based on distance from the warehouse location to your address.

NOTE: Orders containing an Apple Store Gift Card will automatically dispatch as each item on the order becomes available.

You can track your order via the Self Service Website

How can I track my order?

Visit our Self Service website for the latest status of your delivery.

My order has shipped but I have not received it yet.

The carrier may have trouble finding your address or may have already attempted delivery when no one was home. Should there be any problems with your delivery, Apple will strive to inform you accordingly.

Check the Self Service website for the latest status of your delivery.

I have checked the tracking but my delivery is not moving.

Depending on where your product is shipping from, it is possible that the tracking will display infrequent updates although it is on schedule. If your order, however, has passed the scheduled delivery date as advised in your shipment notification, please contact Apple Store Customer Service. We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.

 

I need to change my shipping address.

If you have not yet received your shipment notification you can amend your details online via our Self Service website. If you are unable to modify your shipping details here, please contact the Apple Store Customer Service.

If your order is already in transit, please contact the carrier indicated on the Self Service website directly.

I will not be at home at the scheduled delivery date.

As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly for a new delivery appointment during working hours at a suitable date or alternatively amend your delivery address.

How much am I charged for shipping?

Shipping is free for orders over the value of AED 520. For orders under the value of AED 520, the shipping cost is AED 50. This charge is automatically added to your order.

What happens if my delivery goes missing or is damaged?

In case of any problems with your delivery, Apple will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.

If you have already received your order and find that it is damaged, please call Apple Store Customer Service.