How do I know my order has been accepted?
Once your order has reached Apple you will receive an email notification to confirm that your order will now be processed and advising you of estimated availability and delivery times. You can also view your order status via the Self Service website.
How do I know Apple keep me informed of the progress of my order?
Please note for credit and debit card orders, we may ask you to provide additional documentation before confirming your order or your order may be declined by your bank. If this is the case, we will contact you by email.
We aim to contact you via email or telephone if:
Order acknowledgements: You should receive an order acknowledgement only if you have used a payment method other than credit or debit card. This email contains details about how to pay for your order.
Order confirmation: Once your payment has been received and your order has been accepted by Apple, you will receive an order confirmation email with the details of your order and estimated availability and delivery dates. If you have not received this email 5 business days after making your payment or after 24 hours in case of a credit/debit card order, please contact the Apple Store Customer Service team Please note for credit/debit card orders, we may ask you to provide additional documentation before confirming your order or your order may be declined by your bank. If this is the case, we will contact you by email.
Shipment notification: Once your order has left our warehouse, you will receive a shipment notification email, advising you of an estimated delivery date and information about how to track your order.
We aim to contact you via e-mail or telephone if:
- we require further information from you to process your order
- we need to make changes to your order
(e.g. availability dates, product upgrades...)
- we encounter problems during delivery
I have not received my order confirmation or shipment notification email.
Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.
Your email address can be changed via our Self Service website
What happens if Apple need to make changes to my order?
In some instances there may be stock contraints on certain items or items may no longer be available. We aim to inform you as soon as possible of any delays or unexpected changes via e-mail.
Such changes can also be viewed via the Self Service website