QuickTime Pro FAQ
- I can’t find my QuickTime Pro registration code. How do I find it?
- Do I need to install QuickTime Pro software?
- I have a QuickTime registration code and I’ve downloaded QuickTime. What do I do next?
- If I have QuickTime 6 Pro and I install QuickTime 7 Player, will I be automatically upgraded to QuickTime 7 Pro?
- My registration code doesn’t seem to work. What should I do?
- How do I know if I have installed QuickTime 7 Pro properly?
- When I order QuickTime 7 Pro, will I receive anything in the mail?
- Can I rip a movie from a DVD using QuickTime 7 Pro?
- How come I can’t always save videos from the web using QuickTime 7 Pro?
- Why does QuickTime 7 Pro take a long time to convert movies from one format to another?
REGISTERING QUICKTIME 7 PRO
I can't find my QuickTime Pro registration code. How do I find it?
Your QuickTime Pro registration code is in the Purchase Order confirmation e-mail sent to you when you purchased QuickTime 7 Pro.
Once you purchase QuickTime 7 Pro, your registration code is always available on your user account page in Apple’s web store. Simply click the link here, and you can retrieve your key. You will need to sign in, so have your Apple ID and password ready.
Do I need to install QuickTime Pro software?
If you’ve installed QuickTime 7 Player, no additional software is necessary. When you enter your QuickTime 7 Pro registration code that was e-mailed to you when you purchased Pro, the free version of QuickTime becomes QuickTime Pro.
You can download QuickTime 7 here.
You can purchase a Macintosh registration code for QuickTime 7 Pro here.
You can purchase a Windows registration code for QuickTime 7 Pro here.
I have a QuickTime registration code. And I’ve downloaded QuickTime. What do I do next?
Instructions to enter your registration code for QuickTime 7 Pro can be found here.
If I have QuickTime 6 Pro and I install QuickTime 7 Player, will I be automatically upgraded to QuickTime 7 Pro?
When you update QuickTime from version 6 Pro to 7, you will lose your Pro functionality. In order to get QuickTime 7 Pro, a new registration code must be purchased for $29.99.
You can purchase a Macintosh registration code for QuickTime 7 Pro here.
You can purchase a Windows registration code for QuickTime 7 Pro here.
My registration code doesn't seem to work. What should I do?
First: Ensure that your name is entered exactly as it appears on the Purchase Order confirmation e-mail message with proper capitalization.
Second: If you copy and paste the registration code from your Purchase Order confirmation email into the Number field, you may inadvertently introduce an extra character or space. If that happens, you'll receive a dialog that says that you entered a number that is not valid. Make sure that you've entered all your information exactly as specified in your email. Please note that QuickTime Pro registration codes consist of five groups of four characters, which are separated by dashes, and use zeros—not Os.
How do I know if I have installed QuickTime 7 Pro properly?
You can easily check for QuickTime Pro by looking at any QuickTime Player menu. If you see “Pro” next to any of the menu items you have not registered QuickTime Pro correctly. Another way to check whether QuickTime Pro is installed is to open QuickTime Preferences and see if your Registration Code and Name are filled in. If it says “QuickTime 7 Pro” in the bottom of the dialog box, then you have properly installed QuickTime Pro.
A final way to check is:
Mac: Go to the QuickTime Player menu and choose “About QuickTime Player.” If the QuickTime logo says “PRO” then you have QuickTime 7 Pro properly installed. If it does not, then you have not properly installed QuickTime 7 Pro. [Please include screen shot here]
Windows: Go to the Help menu and choose “About QuickTime Player.” If the QuickTime logo says “PRO” then you have QuickTime 7 Pro properly installed. If it does not, then you do not have QuickTime 7 Pro.
When I order QuickTime 7 Pro, will I receive anything in the mail?
You will not receive anything in US Mail. However, you will receive a registration code via email. With this registration code, which can be purchased at the Apple Store, and QuickTime 7 Player, you have everything you need.
If you’ve already bought a registration code and can’t find it, you can simply click the link here, and you can retrieve your key. You will need to sign in, so have your Apple ID and password ready.
FUNCTIONALITY
Can I rip a movie from a DVD using QuickTime 7 Pro?
QuickTime does not have the ability to rip DVDs.
Why can’t I always save videos from the web using QuickTime 7 Pro?
Some movies may be save-disabled by the owner of the content, which prevents anyone from saving them.
Why does QuickTime 7 Pro take a long time to convert movies from one format to another?
Conversion time will vary based on the speed of your computer, how much memory you have available, the size of the movie and complexity of the conversion, and how many other open programs you have.
For best conversion time choose single-pass instead of multi-pass encoding. You can do that by choosing File > Export > Options > Settings (under Video) and then selecting Single-pass.