Authorized purchasers who want to shop for their school in a custom store must use a special URL provided by Apple to access the store. Apple will notify authorized purchasers about this URL when the custom store is set up. Purchasers must type the URL and then log in as usual.

If you are using IE 4.0 for Windows NT 4.0, you may encounter difficulties checking out. To correct this problem, select "Internet Options" from the View menu of your browser, click the "Advanced" tab, and scroll down to "HTTP 1.1. Setting." Uncheck the box labeled "Use HTTP 1.1" and apply your change. You must reboot your computer and reconnect to the web site for these changes to take effect.

Shoppers (individual purchasers shopping for themselves) may pay by credit card only (Visa, MasterCard, American Express, or Discover). Authorized purchasers may pay by credit card and/or purchase order. If you wish to apply for an Apple Lease, you may order by phone. See Sales and Return Policies for more information.

The security of the Apple Store servers is closely monitored to prevent any unauthorized disclosure or use of purchase order numbers or credit card numbers and to protect the confidentiality of your personal information. The Apple Store uses the Secure Socket Layer (SSL) industry standard, the highest level of security available today for web-secured applications. SSL relies on a pair of public and private key technologies provided by Verisign, Inc. and based on a 128-bit encryption algorithm developed by RSA Data Security, Inc. The Apple Store also uses a licensed system for credit card authorization and fraud detection.

You can order online from the Apple Store 24 hours a day, 7 days a week. Please note that mailed and faxed orders will be processed Monday through Friday between the hours of 7:30 am and 6:00 pm CST.

You were only approved for purchase order access in your store, and not for credit card purchases. Please send a request to enrollment@apple.com if you would like to obtain credit card access.

This option is not available. You will either need to charge your entire order to one card, or create a separate order for each card you wish to use.

Apple will charge your credit card when your order is shipped.

Tax will be added to your invoice when appropriate.

Contact your Apple sales support specialist or account executive to obtain your Customer Number.

If you are an authorized purchaser with more than one Customer Number, you'll be asked to specify a Customer Number when you sign into your store.

If you are shopping for yourself, you can change shipping and billing data by signing into your store and updating your account information. If you are an authorized purchaser, you will need to notify your sales support specialist.

Any shipping address can be entered manually. To add addresses to your drop-down menu, contact your sales support specialist.

Yes. All Apple authorized purchasers may ship product to off-site locations if necessary. When you do this, you acknowledge the following:

Yes. Proposers can include a message in the Comments field on the proposal information page. Authorized purchasers can add messages in the Comments field on the shipping information page.

Yes. If you need your product to ship on or after a certain date, you may indicate that date on the shipping information page of your order.

Yes. If you need your product to ship before a certain date, you may indicate that date on the shipping information page of your order.

Apple Computer, Inc. cannot guarantee specified delivery dates. Apple will endeavor to ship as closely as possible to your requests, but cannot be held liable for failure to do so.

Yes. The authorized purchaser placing the order will receive an email confirming the order. After product availability has been checked, the authorized purchaser will receive a second email listing an expected ship date for the order. When the order ships, the authorized purchaser will receive a final email providing a carrier name and tracking information. Apple will contact the authorized purchaser by phone if there is a problem with the order.

In general, orders shipped standard (Apple pays freight) should arrive 3-7 business days after shipping. Orders shipped express should arrive 1-2 business days after shipping. You can review the status of your order by clicking Review Your Order Status on the front page of your authorized purchaser store.

Apple Computer, Inc. cannot guarantee specified delivery dates. Apple will endeavor to ship as closely as possible to your requests, but cannot be held liable for failure to do so.

Returns may be accepted only under the following circumstances:

For contact information and the complete returns process, please refer to Apple's Sales and Return Policies.

After an order is approved, sent to Apple, and processed, the purchasing agent will be notified about how and when the purchased software can be downloaded.

If you are an authorized purchaser, you cannot create an order containing an electronic software download. The system requires you to create a proposal first, and then log in again to convert it to an order.