Order Status

When will I receive my order?

What is the “Requested Delivery Date”?

What does my order status message mean?

How do I check the status of my iPhoto order?

How do I check status of my promotional claim?

Why am I being charged taxes?

What are the shipping methods available?

What are Apple’s shipping days?

Can you ship to a P.O. box or an APO or FPO address?

Who can I call to discuss my order?

If you do not see your order listed in the order status page do the following.


When will I receive my order?
We will make every effort to ship your order on or before the estimated shipment date on the order status page. The estimated shipment date is based on the lead time you were quoted when you placed your order. The lead time is in business days (Monday through Friday) and excludes Federal Reserve holidays.

Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, Apple will contact you via email or telephone and provide a revised shipping estimate.

We encourage you obtain the latest status on your order by visiting http://www.apple.com/orderstatus or navigate to http://store.apple.com/ and click the “Your Account” button to view the status of your order.

What is the “Requested Delivery Date”?
Requested Delivery Date is the date your order was received unless you requested that your order not be delivered until a later date. If you requested that your order not be delivered until a later date, then the Requested Delivery Date is the earliest date that product can be delivered to you.

What does my order status message mean?

  • Order Received: Your order has been received but has not begun processing. In most cases, Apple can begin processing your order in approximately 45 minutes from the time you place your order on-line and may take longer depending on large quantity orders or method of payment.
  • Open: Your order or order line has begun processing but has not yet shipped. Once your order is “open,” Apple will provide you the estimated dates that your products will ship from its distribution sites.
  • Partially Shipped: Part of your order or order line has shipped from Apple’s warehouse(s) and is in transit to your designated shipping address on the selected carrier.
  • Shipped: All items on your order or order line have shipped from Apple’s warehouse(s).
  • Electronically Delivered: Your electronic software product(s) or activation key has been issued to you.
  • Completed: Your order containing electronic software products, .Mac or iPhoto products has been processed completely or shipped.
  • Cancelled: All items on your order or order line have been cancelled.
  • Action Required: Your order has been received but it cannot be processed due to incomplete payment or lack of other important information. Once you have provided this information, Apple can continue processing your order and will provide you with the estimated dates your products will ship from its distribution sites.

How do I check the status of my iPhoto order?
Please visit http://www.apple.com/internetservices/yourorderstatus or call 1-800-709-2775 for the latest status of your iPhoto order.

How do I check status of my promotional claim?
If you have submitted a promotional claim and would like to check its status, please go to www.apple.com/promo/inqury. If you prefer, please refer to the phone number printed on your claim coupon and call to speak with an Apple representative.

Why am I being charged taxes?
Apple Store purchases will include sales tax based on the ship-to location and the sales tax rate in effect at the time of shipping. Applicable sales tax will be charged on electronically delivered products (QuickTime activation keys, etc.) based on the tax jurisdiction of your credit card billing address. You will be charged sales tax unless you submit a tax exemption certificate to Apple for the ship-to state.

Note that many factors can change between the time you place an order and the time your order is shipped, which could affect the calculation of sales taxes. Therefore, the amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged when your order ships. The proof of purchase that Apple mails or e-mails to you will include any applicable sales tax.

What are the shipping methods available?
The Apple Store offers free ground shipping on all orders while Two-day and Overnight Express Services are available for most of our products at an additional cost.

  • Ground Service: Products shipped via ground service are normally delivered two to seven business days after shipment.
  • Two-day Express Service: Products shipped prior to carrier cutoff, via two-day service are normally delivered by 4:30 p.m. local time two business days after shipment.
  • Overnight Express Service: Products shipped prior to carrier cutoff, via overnight service are normally delivered by 3:00 p.m. local time one business day after shipment.

What are Apple’s shipping days?
Shipping days are Monday through Friday, excluding Federal Reserve holidays.

Can I have my order shipped to a P.O box or to an APO or FPO address?
The Apple Store is unable to ship orders to P.O. boxes, and we cannot ship products to APO or FPO addresses.

Who can I call if I do not see my order listed in the order status page or need to make changes or discuss my order?
For order status and information, visit the following link: Order Status, or call one of the following phone numbers during the hours of operation.

If you do not see your order listed in the order status page do the following:

  1. If you placed your order on-line, please allow one hour for it to be available via Order Status. If you faxed or mailed your order, please allow 24 hours for your order to be entered into our system.
  2. If after that time your order is still not listed, you may contact us via e-mail at orderstatus@group.apple.com. For orders placed in the US you may call us at 1-800-676-2775 during these hours: Mon-Fri 8am-9pm, Sat-Sun 9am-6pm CT. For Canadian orders, you may call us at 1-800-676-2775 during these hours: Mon-Fri 9am-7pm EST.
  3. Please note that completed orders older than 18 months are not accessible from web order status.


  01/14/03