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Q: |
I unchecked a product family in my custom store, so why does its picture still appear on my store home page? |
A: |
Unchecking a product family does not remove the product picture. Shoppers or purchasers who click on that product family will see an alert message advising them that the product may not be available, and redirecting them into the recommended systems section of the store. |
Q: |
Why aren't my additions and changes appearing in my custom store after I log out of the Custom Store Admin Tool? |
A: |
You must always click the Publish button before you log out. The Publish button saves your changes and makes them accessible to users. |
Q: |
I'm configuring products for my custom store and some third-party products are unavailable, even though they are listed on the Step 3 page. |
A: |
When a product on the list cannot be selected, this is either because it is incompatible with that system, or because its inclusion is dependent on the state (selected or unselected) of a related product on the list. |
Q: |
When I log into the Custom Store Admin Tool and click Edit to modify a recommended system, I cannot change its configuration. |
A: |
You will need to delete that system and build a new one based on the current products and options available in the store. |
Q: |
I keep getting email alerts that a recommended system needs updating, but when I enter the store a message says, "No recommended systems on this store." |
A: |
Make sure you are using the correct Admin Tool link. There is a different link for individual and institution stores, so if you have two custom stores you may be entering the wrong Admin Tool. |
