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CHOOSE A TOPIC
FAQ, TIPS, & TROUBLESHOOTING
Q:
I can't find my school.
A:
If your school's name does not appear in the list, send an email to enrollment@apple.com and request that your school be added.
Q:
I can't access my school's store.
A:
If you are trying to enter as an authorized purchaser, you may be using the wrong ID for the authorized purchaser store, or you may not be an authorized purchaser for your school. If you need assistance, contact enrollment@apple.com.
Q:
I forgot my password.
A:
See which of the following applies to you:
  • If you are a shopper or a proposer, you may choose a new password by clicking the Store tab and then clicking Your Account, or by clicking Change Your Profile on your store's front page.
  • If you are an authorized purchaser, contact enrollment@apple.com for assistance.
Q:
My password doesn't work.
A:
See which of the following applies to you:
  • If you are a shopper or a proposer, you may choose a new password by clicking the Store tab and then clicking Your Account, or by clicking Change Your Profile on your store's front page.
  • If you are trying to enter as an authorized purchaser, you may be using the wrong ID for the authorized purchaser store, or you may not be an authorized purchaser for your school. If you need assistance, contact enrollment@apple.com.
  • If you are a custom store administrator, keep in mind that administrator access does not also give you access to the authorized purchaser store. If you want access to the authorized purchaser store, you will need to complete an authorized purchaser enrollment form and fax it to (512) 674-2288 for processing.
Q:
What does the message "Your account has been disabled for security reasons" mean?
A:
This message means that there have been several attempts to sign in to the authorized purchaser store with an invalid password, and that process has now deactivated your account. You will need to send a request to enrollment@apple.com for assistance.
Q:
Someone else's name appears on the front page of the store.
A:
The name that appears belongs to the last person who signed in to the Apple Store using this computer. You can click the Store tab and then click Your Account to sign in with your own name, or you can create a proposal and follow the prompt to sign in with your own account information when you save your work.