Federal SmartPay Terms and Conditions

 

These Sales and Return Policies apply to all purchases by agencies of the Federal Government, the Senate, the House of Representatives, the Architect of the Capitol and any activities under his or her direction, mixed ownership Government corporations and the following educational institutions: the U.S. Air Force Academy, the U.S. Naval Academy, the U.S. Coast Guard Academy, the U.S. Naval Post Graduate School, West Point, and Department of Defense Dependents Schools.

 

HOURS OF OPERATION

If you would like product and pricing information, our Apple Store Telesales team is available to assist you 24 hours a day, 7 days a week, at 1-800-MY-APPLE (692-7753). For order status information or other assistance with an order you have already placed with the Apple Store, please contact Apple Sales Support at 1-800-793-9378 between the hours of 8 a.m. and 7 p.m. central time, Monday through Friday.

 

U.S. SALES ONLY

The Apple Store sells and ships products only within the continental United States, Alaska, and Hawaii. No shipments can be made to APO or FPO addresses, United States territories, or addresses outside the United States. You may not export any products purchased at the Apple Store.

 

SALES TO END USERS ONLY

The Apple Federal SmartPay Store sells and ships products to end user customers only.

 

RETURN & REFUND POLICY

If you are not satisfied with your purchase of a pre-built Apple product, please call 1-800-793-9378 for a Return Material Authorization (RMA) request within 14 calendar days of your receipt of the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the Apple warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration materials that were shipped with the product. A 10% restocking fee will be assessed on any opened hardware. If you purchased your order using an Apple Instant Loan or an Apple Business Lease, you may be asked to provide a major credit card (Visa, MasterCard, American Express, or Discover) for Apple to assess the 10% open box restocking fee.

 

Please note that Apple does not permit the return of the following products:

  1. Product that is custom configured to your specifications
  2. Opened memory
  3. Opened software*
  4. Electronic software downloads
  5. Personalized iPods
  6. Software Up to Date Program Products (SW upgrades)
  7. Apple Gift Cards
  8. Apple Gift Packaging (origami style gift box with ribbon and greeting card)
  9. Apple Developer Connection Products (Membership and Technical Support)

*You may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.

NOTE: Apple recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Apple or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.

 

Dead On Arrival (DOA) Product: System Failure Out of the Box

An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure preventing basic operability, upon its first use out of the box. If you believe that your product may be DOA please call Apple Care Technical Support at 1-800-APL-CARE (1-800-275-2273) within 30 calendar days of the invoice date. Apple Care Technical Support will determine if the product is DOA and offer you one of the following options:

 

Replacement: The same product that you ordered will be shipped to you at Apple's expense. Apple Care Technical Support will put you in touch with an Apple Store Sales Support Representative to set up a replacement order and provide the procedure for returning the DOA product.

 

Service: You may have the product repaired; however, once serviced the product is no longer eligible for replacement.

 

Product must be deemed DOA by Apple Care Technical Support within 30 calendar days of the invoice date in order to receive a replacement unit.

 

DOA Terms and Conditions

This DOA policy only applies to Apple-branded hardware products currently offered on the Apple Store. As new products are offered Apple reserves the right to determine whether or not this policy applies.

This DOA policy does not apply to third party products which do not bear the Apple brand name. You may call the manufacturer directly with any third party product issues.

If the product is deemed DOA by Apple Care Technical Support more than 30 calendar days after the invoice date, Apple's standard product warranty will apply.

If the product is deemed by Apple Care Technical Support NOT to be DOA, Apple's standard product warranty will apply.

Shipping will be arranged at Apple's expense for all products determined by Apple Care technical support to be DOA.

 

Apple reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, Apple may impose a $400 handling fee.

 

DEFECTIVE ITEMS

Apple Branded Products

If you discover what you believe is a product defect for any Apple branded product, please contact Apple Technical Support at 1-800-APL-CARE (1-800-275-2273). Such a defect, if any, is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. (See Product Warranty section below for specific information about Apple's product warranties.)

 

Non-Apple Branded/Third Party Products

If you discover what you believe is a product defect for any third-party product please contact the manufacturer directly for information regarding the manufacturer's standard warranty.

 

 

Note: Products sold through this web site which do not bear the Apple branded name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products. Apple's Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products.

 

PROOF OF PURCHASE

Apple will send you a confirmation of your order via email if you have included an email address with your order. If you have not included an email address, you will receive a confirmation of your order by regular mail when your order is shipped.

 

CUSTOM CONFIGURED PRODUCT

We are pleased to offer product which is custom configured to your specifications, and encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified or canceled once your order is in production.

 

PAYMENT METHODS

Credit Card

The Apple Federal SmartPay Store accepts only Visa and MasterCard cards issued to authorized SmartPay purchasers. At the time your order is placed, Apple obtains a pre-approval from the credit card company for the amount of the order. Credit card billing occurs when your order ships.

 

SALES TAX AND TAX EXEMPTION

Apple Store purchases will include sales tax based on the ship-to location and the sales tax rate in effect at the time of shipping unless proof of state tax-exemption is provided. To assure that your order is tax exempt, please call Apple Store Sales Support at 1-800-793-9378. Be prepared to provide proof of state tax-exempt status for the state where the product is shipping. The organization or individual name on the order must exactly match the state tax-exempt certificate. Federal tax exemption certificates are not accepted.

 

SHIPPING OPTIONS

Apple offers three convenient shipping options.

 

Overnight Delivery: For an additional charge, we offer this expedited shipping option on most of our products.  Products shipped prior to carrier cutoff, via overnight service are normally delivered by 3:00 p.m. local time one business day after shipment. Overnight delivery is not available for orders shipping to Alaska and Hawaii.

 

Two-Day Delivery: For an additional charge, we offer this expedited shipping option on most of our products.  Products shipped prior to carrier cutoff, via two-day service are normally delivered by 4:30 p.m. local time two business days after shipment.

 

Ground Shipping: This option is available on all orders over $50 for no additional charge.  Products shipped via ground service are normally delivered two to five business days after shipment.  Our ground carriers deliver most of their packages Tuesday through Friday, and some of our ground carriers deliver packages to residential addresses on Saturdays.

 

Shipping Details

 

The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time.  Payment processing will not begin until we receive all the information we need and full payment (or a full authorization, in the case of credit card orders).

 

Orders placed on the weekend or on a holiday will not begin payment processing until the next business day.

 

Same Day Shipping: Orders for In-stock items eligible for same day shipping must be received before your local time of 2pm, pending payment processing. Orders placed on the weekend or on a holiday will not begin payment processing until the next business day. Unanticipated changes in supply can affect product availability. Please confirm the estimated shipping lead time at the "Review Your Order" page for the most current availability information.

 

Business days are Monday through Friday, excluding Federal Reserve holidays.

 

Some of our products are shipped from our overseas warehouse.  All products shipped from overseas are shipped via FedEx three-business-day international service. Overnight shipping is not available on products shipped from overseas.

 

Please review the Product Availability section below for more information regarding order processing and product availability times.

 

Note:  Title and risk of loss to all product will pass to purchaser upon shipment from Apple's shipping location.

 

PRODUCTS LOST OR DAMAGED IN TRANSIT

For products shipped pursuant to Apple's standard practices in all but the last week of every Apple fiscal quarter, Apple will issue credits or replace products returned due to damage in transit or that are lost in transit.  For products shipped pursuant to Apple's standard practices in the last week of every Apple fiscal quarter, Apple will not issue credits or replace products returned due to damage in transit or that are lost in transit. Instead, Apple will provide third-party insurance for damaged or lost products with purchaser named as the loss payee.

 

When not shipping products pursuant to Apple's standard practices but instead shipping via a carrier selected by purchaser, Apple will not issue credits or provide replacement products for products returned due to damage in transit or that is lost in transit.

 

Claims & Payment Process:  For all product damaged or lost in transit in any week of the quarter, purchaser must notify an Apple Sales Support Operations ("SSO") representative at 1-800-793-9378 within ten (10) business days from receipt of receiving damaged products, a short shipment, or not receiving an expected order.

 

For product shipped during weeks 1 through 12 of Apple's fiscal quarters, Apple will either issue a credit or replace product damaged or lost in transit and place claims and/or tracers on behalf of the purchaser. Apple will issue a credit or ship replacement product to the purchaser upon receipt of the damaged product or confirmation of the lost product.

 

For product shipped during week 13 during Apple's fiscal quarters, Apple will prepare and file a claim with the third party insurance carrier with the purchaser listed as the loss payee.  Once the insurance requirements are satisfied, the purchaser will receive a check from the insurance carrier for the purchase price of the product rather than receiving replacement product or credit from Apple.

 

The purchaser will need to place a new order for replacement product. Apple will extend the purchaser's payment terms for the damaged or lost product until the claim filed with the third party insurance carrier is resolved, and the purchaser's credit limit will be adjusted if necessary to offset the outstanding claim amount. Apple believes the insurance policy claim limits will be adequate to cover any losses incurred by purchaser.

 

However, Apple will not be liable in the event the entire claim is not covered for any reason, including exceeding the claim limits. Title and risk of loss to returned product will pass to the insurance company upon shipment to Apple by purchaser.

 

PRICES

The Apple Store endeavors to offer you competitive prices on current Apple products and selected Apple Certified Reconditioned and Sale products. Your total order price will include the price of the product (on the day of shipment) plus any applicable sales tax and shipping charges. Apple reserves the right to change prices for products displayed at the Apple Store at any time.

 

Should Apple reduce its price on any shipped product within 10 calendar days of shipment, you may contact Apple Sales Support at 1-800-793-9378 to request a refund or credit of the difference between the price you were charged and the current selling price.  To receive the refund or credit you must contact Apple within 14 business days of shipment.

 

PRODUCT AVAILABILITY

Apple makes every effort to supply you with the products you order, there may be occasions when we confirm orders but learn we are unable to supply the ordered products.   The estimated lead times are in business days (Monday through Friday) excluding Federal Reserve holidays.  Lead times quoted on the checkout page are for orders that are partially shipped - meaning items ship as soon as they are available. If you have requested a complete shipment, please add 3-4 additional days for transportation and order consolidation processing.

 

Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, Apple will contact you via email and provide a revised shipping estimate.

 

We encourage you to contact Apple Store Sales Support at 1-800-793-9378 for order status information or visit http://www.apple.com/orderstatus or navigate to the Federal SmartPay web site and click the "Your Account" button to view the status of your order.

 

Given the popularity of some products, Apple may restrict the number of such items that you may purchase. Any product limit restrictions will be posted on the Apple Store web site. This information is subject to change.

 

Apple endeavors to stay at the forefront of technological advancement. For this reason, Apple reserves the right to discontinue products without notice.

 

PRODUCT WARRANTY

All new Apple hardware products, including Apple Certified Reconditioned and Sale products, carry a one-year Limited Warranty against defects in materials and workmanship. You may review a copy of the Limited Warranty on new products, including its limitations and exclusions, before you purchase, by clicking the appropriate link below.

 

Non-Apple-branded/Third-party products are sold "AS IS" by the Apple Store, but may be accompanied by their manufacturers' standard warranties. "AS IS" products are sold by Apple as is, where is, and with all faults, and without express or implied warranties from Apple. If you have questions about any manufacturers' warranties that accompany such products, please call 1-800-APL-CARE (1-800-275-2273).

 

One-year limited warranty for new products except iPod and iSight
One-year limited warranty for iPod and iSight

 
APPLE STORE SOFTWARE LICENSES

Your use of Apple-branded software is on the terms of the license in effect for the software at the time of purchase.  You will be asked to agree to the terms of the applicable license at the time that you install the software.  You may review examples of some of Apple's licenses, including limitations, by clicking the appropriate link below.  Please be aware, however, that your purchase is subject to the particular license that accompanies the software and you must agree to the terms and conditions of that license when you install the software.  That license may differ from the licenses you can review here.  Be certain to read the applicable license carefully before you install the software.

 

Software license information

 

COMPLIANCE WITH SECTION 508 OF THE REHABILITATION ACT AMENDMENTS OF 1998

Section 508 does not apply to federal micro-purchases, i.e., credit card purchases for less than $2,500. For larger purchases, please be aware of the following: All Apple hardware ships with Apple OS 9.1 installed. With that operating system installed, Apple products are compliant with all of the section 508 technology requirements except the keyboard mouse alternatives and that, to the best of our knowledge, is technology that does not now exist in the marketplace for our platform. Apple thus believes that it would constitute an "undue burden" (as that term is used in the regulations) for federal purchasers to obtain compliant goods in the commercial marketplace.

 

OTHER TERMS AND CONDITIONS

Apple is not responsible for typographic errors. 

Apple reserves the right to cancel any order you have placed if there was a typographical error on the Apple Store concerning the pricing or availability of any item you ordered when you placed the order.

Apple reserves the right to change the terms and conditions of sale at the Apple Store at any time.

All sales at the Apple Store are governed by California law, without giving effect to its conflict of law provisions.      

No Apple employee or agent has the authority to vary any of the Apple Store's policies or the terms and conditions governing any sale.

The preceding terms are the sole terms governing federal micro-purchases. For larger purchases, the following clauses of the Federal Acquisition Regulations are incorporated by reference into these terms:

 

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52.211-14

Notice of Priority Rating for National Defense Use

52.211-15

Defense Priority and Allocation Requirements

52.212-4

Contract Terms and Conditions - Commercial Items

(tailored to incorporate the terms and conditions described above)

52.219-8

Utilization of Small Business Concerns

52.219-9

Small Business Subcontracting Plan

52.222-26

Equal Opportunity

52.222-35

Affirmative Action for Disabled and Vietnam Era Veterans

52.222-36

Affirmative Action for Workers with Disabilities

52.225-3

Buy American Act - Supplies
(NOTE: Does not apply to all products. Click here for Country of Origin information).

52.225-8

Buy American Act - Trade Agreements - Balance of Payments
Program Certificate
(NOTE: Does not apply to all products. Click here for Country of Origin information).

52.225-9

Buy American Act -- Trade Agreements - Balance of Payments Program
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52.247-64

Preference for Privately Owned U.S.-Flag Commercial Vessels