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FAQ, TIPS, & TROUBLESHOOTING
Q:
What happens after I create a proposal?
A:
Your purchasing agent will be able to retrieve and review the proposal and take whatever action is appropriate.
Q:
I created a proposal, and now I can't find it again.
A:
If you are a proposer, you will not be able to retrieve a proposal after you create it. The Apple authorized purchaser now can retrieve your proposal.
Q:
Can an Apple authorized purchaser create a proposal?
A:
Yes. An Apple authorized purchaser can create a proposal for him/herself as a convenience, to save work for later revision without committing to a purchase at that time.
TIP:
Remember, as an Apple authorized purchaser you can shop and place orders from the Apple authorized purchaser store without first creating a proposal. However, these orders cannot include electronic software downloads. The system requires you to create a proposal first, and then log in again to convert it to an order.
Q:
What happens if there is a price change?
A:
If there is a price change on a product, your saved proposal will reflect the new price as soon as you click Continue to review your order. New proposals you create will also automatically reflect the new price.
Q:
What happens if a product on my proposal is no longer available?
A:
Saved for later or created proposals containing a product that is no longer available cannot be processed and must be reconfigured.
Q:
Why has my proposal been split in two?
A:
If you requested any electronic software downloads, these items are handled separately from the rest of the items in your proposal, and are treated as a separate order for Apple's processing purposes. You will be assigned two proposal numbers, one for the electronic software download(s) and another for the items to be shipped.
Q:
How does the software downloading process work?
A:
After your order is approved, sent to Apple, and processed, your purchasing agent will be notified and will instruct you how and when to download the software you requested.