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CHOOSE A TOPIC
FAQ, TIPS, & TROUBLESHOOTING
Q:
How do I retrieve a saved proposal?
A:
Sign into your school's home page and on the right side of the page is a link to 'saved proposals'. If you wish, you can delete a saved proposal by selecting its web reference number at the left on your list. The Continue button on the right will allow you to edit the saved proposal and click the 'Create Proposal' button when you're ready.
Q:
How long are saved proposals accessible?
A:
Saved proposals remain available to you to modify for 120 days from their creation date.
Q:
I can't find a proposal I created.
A:
If you are a proposer, you will not be able to retrieve a proposal after you have selected the 'Create Proposal' button. You can only retrieve Save for Later proposals.
Q:
I'm an Apple authorized purchaser and can't find a proposal.
A:
If you are an Apple authorized purchaser and cannot find a proposal, check that the proposer did not create a saved for later proposal, or verify that the proposer created the proposal on the same Apple web store that you are using.
Q:
What happens if there is a price change?
A:
If there is a price change on a product, your saved proposal will reflect the new price as soon as you click Continue to review your order. New proposals you create will also automatically reflect the new price.
Q:
What happens if a product on my proposal is no longer available?
A:
Saved or created proposals containing a product that is no longer available cannot be processed and must be reconfigured.
Q:
How can I make sure that all the information on my proposal is up to date?
A:
With your proposal on the screen, click the Refresh button in your browser's navigation bar. This will update the page with any product or pricing changes that may have occurred.
Q:
I want to select a product that appears in my custom store but there is no Add button.
A:
Your school's custom store administrator has chosen to make this product unavailable. Contact the administrator for more information.
Q:
What does the Add to Order button do?
A:
It adds an item, specified by part number, to your proposal. (If you are shopping for yourself, you will not see this button.) It is also the button you click to begin the order process.
Q:
I don't know what the Apple Part Number field is for, or when I need to use it.
A:
If you have the Apple part number for an item you wish to add to your proposal, you may enter it here.