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Q:
Do I need a specific browser to shop in an Apple Store?
A:
To shop in an Apple Store you may use any of these browsers:
  • Safari 1.0 or later.
  • Netscape Navigator 4.0 or later for Macintosh or Windows.
  • Microsoft Internet Explorer 4.0 or later for Macintosh or Windows.
TIP:
For a better shopping experience, we recommend that you use Safari 1.0 or later, Netscape Navigator 6.0 or later, Microsoft Internet Explorer 5.0 or later.
Q:
Where can I download a new or a different browser?
A:
The links below will take you to the download pages for the browsers indicated:
Q:
Can I spend my own money on a computer for myself in an Apple Store for Education?
A:
Yes. If you are an education customer (faculty, staff, or student), you may use your school's Apple Store as an individual purchaser and shop with a personal credit card to receive educational discounts. Individual purchasers are limited to one computer system purchase per year.
Q:
What is "1-Click"?
A:
1-Click is a convenient feature that allows shoppers using their own funds to purchase anything in the Apple Store with a single mouse click.
Q:
What methods of payment can I use in an Apple Store?
A:
Shoppers (individual purchasers shopping for themselves) may pay by credit card only (Visa, MasterCard, American Express, or Discover). Proposers cannot order products; they can only create proposals. Apple authorized purchasers may pay by credit card and/or purchase order. If you wish to apply for an Apple Lease, you may order by phone. See Sales and Return Policies for more information.
Q:
Where can I find education price lists?
A:
Education institution price lists are now available online.
Q:
What is the difference between the Education Apple Store and a custom store?
A:
The Education Apple Store is maintained by Apple and displays all products available to education customers. A custom store is maintained by a school's administrator and displays only the products and recommended systems that the administrator decides will be offered.
Q:
What are recommended systems?
A:
Recommended systems are computer systems specifically recommended by your school to meet the minimum requirements of your school, and may offer special features or pricing.
Q:
Am I restricted to recommended systems when I make my selection(s)?
A:
It depends on if your school has a custom Apple Store and how the store is configured. In many cases you will have access to the entire range of Apple products as well as your school's recommended systems.
Q:
What's the difference between configurable and non-configurable systems?
A:
A configurable system can be personalized by the individual making the purchase. For example, a given system may have a variety of options for memory, hard drive capacity, and so forth. Customers can tailor the system as desired. A non-configurable system cannot be changed; it comes with a given feature set that Can Not be modified.
Q:
What does an Apple authorized purchaser do?
A:
An Apple authorized purchaser has permission to spend school funds on institutional purchases. Apple authorized purchasers review proposals submitted by faculty and staff, and complete the purchasing transaction between their school and Apple.
Q:
Who is the Apple authorized purchaser for my school or department?
A:
You can obtain this information from your school's business manager, your Apple account executive, or your sales support specialist.
Q:
How can I become an Apple authorized purchaser?
A:
On the education routing page, you can select the link, register to be an online purchaser. Apple will contact your business manager to obtain authorization and then create an account for you. You will be contacted with an ID and password, as well as instructions on how to purchase in your Apple Store. This process can take 3-4 business days to complete. See details in this guide to register online; Topic: 'Your Account' 'Setup Your Account' 'Sign in as a buyer'.
Q:
What does a custom store administrator do?
A:
Three things: (1) Act as primary liaison between Apple and their institution; (2) manage the custom store program for their institution; and (3) configure the product offerings for their community using Apple's Custom Store Admin Tool software.
Q:
Who is my school's custom store administrator?
A:
You can obtain this information from your school's business manager or from your Apple account executive.
Q:
How can my school set up a custom store?
A:
Obtain a custom store enrollment form from your Apple representative and fax the completed form to (512) 674-2288.
Q:
What is a "routing URL"?
A:
This is a web address on one of your school servers that Apple will use to direct your school's purchasers to your custom store. You will need to provide this address to Apple as part of the setup process. Apple will provide instructions.
Q:
How do I get a copy of Apple's sole source letter?
A:
With very limited exceptions, Apple Computer, Inc. is the only supplier of Apple-branded products (except for consumables) to public and private educational institutions in the United States. You can download a PDF of Apple's sole source letter to your desktop.
Q:
How do I get a copy of Apple's Single Purchase Agreement?
A:
You can download a PDF of Apple's Single Purchase Agreement to your desktop.
Q:
How can I find out more about Apple's services and policies for education customers?
A:
You may want to view the following: