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CHOOSE A TOPIC
FAQ, TIPS, & TROUBLESHOOTING
Q:
I can't find my school.
A:
If your school's name does not appear in the list, contact your Apple Sales Representative for assistance.
Q:
I can't access my school's store.
A:
If you are trying to enter as an Apple authorized purchaser, be sure to use the ID that was issued to you by Apple when you registered online to become an Apple authorized purchaser for your school.
Q:
I forgot my password.
A:
See which of the following applies to you:
  • If you are a shopper or a proposer, you may choose a new password by clicking the Store tab and then clicking Your Account, or by clicking Change Your Profile on your store's front page.
  • If you are an Apple authorized purchaser, you can reset your password at the iforgot website.
Q:
My password doesn't work.
A:
See which of the following applies to you:
  • If you are a shopper or a proposer, you may choose a new password by clicking the Store tab and then clicking Your Account, or by clicking Change Your Profile on your store's front page.
  • If you are trying to enter as an Apple authorized purchaser, you may be using the wrong ID for the Apple authorized purchaser store, or you may not be an Apple authorized purchaser for your school.
  • If you are a custom store administrator, keep in mind that administrator access does not also give you access to the Apple authorized purchaser store.
Q:
What does the message "Your account has been disabled for security reasons" mean?
A:
This message means that you have attempted to enter the site with the incorrect password three times, and that process has now deactivated your account. You can reset your password by going to the iforgot website to reset your password.
Q:
Someone else's name appears on the front page of the store.
A:
The name that appears belongs to the last person who signed into the Apple Store using this computer. You can click the Store tab and then click Your Account to sign in with your own name, or you can create a proposal and follow the prompt to sign in with your own account information when you save your work.