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CHOOSE A TOPIC
FAQ, TIPS, & TROUBLESHOOTING
Q:
Why do I need an account before I can shop?
A:
If you are shopping for yourself, you need to create an account online in order to make a purchase.
Q:
How do I create an account?
A:
Click 'Your Account' on the menu bar at the top of any Apple Store for Education page. While Apple asks you to provide an email address when you create this account, you can opt out of being contacted by Apple in any way and your wishes will be respected. Please read the Apple Customer Privacy Policy for more information.
Q:
Do I need an email address to purchase?
A:
Yes. When you create your Apple account, you need to provide an email address that Apple will use to communicate with you about proposals, orders, and other important information.
Q:
How do I change my email address or password?
A:
Change your email address or password by clicking 'Review your Account' on the right of your store's front page under the Welcome heading, and then sign in to update your account information. If you forget your password, choose Click Here for Assistance.
Q:
What methods of payment can I use in an Apple Store?
A:
Shoppers (individual purchasers shopping for themselves) may pay by credit card only (Visa, MasterCard, American Express, or Discover). Proposers cannot order products; they can only create proposals. Apple authorized purchasers may pay by credit card and/or purchase order. If you wish to apply for an Apple Lease, you may order by phone. See Sales and Return Policies for more information.
Q:
How can I become an Apple authorized purchaser?
A:
On the education routing page, you can select the link, register to be an online purchaser. Apple will contact your business manager to obtain authorization and then create an account for you. You will be contacted with an ID and password, as well as instructions on how to purchase in your Apple Store. This process can take 3-4 business days to complete. See details in this guide to register online; Topic: 'Your Account' 'Setup Your Account' 'Sign in as a buyer'.