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FAQ, TIPS, & TROUBLESHOOTING
Q:
What is the difference between the Education Apple Store and a custom store?
A:
The Education Apple Store is maintained by Apple and displays all products available to education customers. A custom store is maintained by a school's administrator and displays only the products and recommended systems that the administrator decides will be offered.
Q:
How can my school set up a custom store?
A:
Obtain a custom store enrollment form from your Apple representative and fax the completed form to (512) 674-2288.
Q:
What does a custom store administrator do?
A:
Three things: (1) Act as primary liaison between Apple and their institution; (2) manage the custom store program for their institution; and (3) configure the product offerings for their community using Apple's Custom Store Admin Tool software.
Q:
How can I become a custom store administrator?
A:
Contact your Apple account executive or sales support representative.
Q:
What is the Custom Store Admin Tool?
A:
The Custom Store Admin Tool is a web-based tool used to create recommended systems and customize the appearance of products in a custom store.
Q:
What are the system requirements for using the Custom Store Admin Tool?
A:
The admin tool is designed to work on both Macintosh and Windows computers and is available via any standard browser.
Q:
Does the Custom Store Admin Tool require a special ID and password?
A:
Yes. When an administrator receives the information and instructions needed to set up a custom store, he/she also receives a unique ID and password for admin. tool access.
Q:
How do I find the Apple Customer Account Number referenced on the custom store enrollment form?
A:
If you do not have your school's Apple account number, please contact your Apple account representative for this information.
Q:
What is the difference between the administrator, the technical contact, and the general contact listed on the custom store enrollment form?
A:
The administrator sets up and maintains the custom store. Email alert messages for recommended system updates are also sent to the administrator. The technical contact is available to back up the administrator. The general contact is also considered a back-up for the administrator and technical contact.
Q:
The custom store enrollment form requests a "Group email address for Custom Apple Store Transition Email Alerts." What does this mean?
A:
When a product on the recommended systems page needs updating, Apple sends an alert message to the administrator's email address. If the administrator prefers to notify several people, a group email address may be used.