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FAQ, TIPS, & TROUBLESHOOTING
Q:
When will I receive my order?
A:
In general, orders shipped standard (Apple pays freight) should arrive 3-7 business days after shipping. Orders shipped express should arrive 1-2 business days after shipping. You can review the status of your order by clicking Review Your Order Status on the front page of your Apple authorized purchaser store.
Apple Computer, Inc. cannot guarantee specified delivery dates. Apple will endeavor to ship as closely as possible to your requests, but cannot be held liable for failure to do so.
Q:
How do I check the status of my order?
A:
Click Review Your Order Status on the front page of your Apple authorized purchaser store, or you can also check the order status page.
Q:
Can shoppers and proposers review the status of an order?
A:
Yes. Order status can be reviewed at www.apple.com/orderstatus. Customers will be asked to provide either a sales order number or a web order number, and the Shipping Address zip code.
Q:
I placed an order online and called to check status, but Apple has no record of the order.
A:
Please wait 60 minutes before checking the status of an order placed online. After 60 minutes, you can check your order status by clicking Review Your Order Status on the front page of your Apple authorized purchaser store.
Q:
What should I do if I have a problem with my order?
A:
If there is a problem with payment or shipment of your order, call the Apple sales support organization at 1-800-800-2775.
Q:
Product was delivered to wrong (default) address, not the one entered manually. How do I prevent this from happening?
A:
Please make sure to click the button next to "Ship-to address" before entering the new address manually. If you leave the shipping page without clicking this button, the order will be sent to the default ship-to address, even if you entered a different address on the form.