Instant Promotion Savings and Mail-in Rebate Offers
If you would like product and pricing information, our Apple Store
sales team is available to assist you 24 hours a day, 7 days a week at
1-800-MY-APPLE(692-7753). French Assistance is available 9:00am to 7:00pm EST,
Monday to Friday.
For order status information, or other assistance with an order
you have already placed with the Apple Store, please contact Apple Sales
Support at 1-800-MY-APPLE, between the hours of 9:00am and 7:00pm EST, Monday
to Friday. French Assistance is also available between the hours of 9:00am and
7:00pm EST, Monday to Friday.
Apple reserves complete discretion in making all eligibility
determinations. This program is not for institutional purchases or resale.
Those eligible to purchase from the Apple Store for Education
Individuals or Apple Store for Corporate Employee Purchase Programs (ÒApple
StoreÓ) are as follows:
- faculty, educators, and staff who are employed by a
provincially accredited educational institution that has full-time students in
the Kindergarten to Grade 12 range, including private schools and school
districts
- school board members who are currently serving as elected
or appointed members are also eligible
Higher Education Individuals
- faculty or staff members of a public or private Higher
Education Institution
- students currently attending or accepted into a public or
private Higher Education Institution
Corporate Employees
- full-time and part-time employees of corporations,
including its divisions or subsidiaries, who are qualified to participate in
AppleÕs Direct Corporate Account Program.
The Consumer Apple Store for Canada will only sell and ship
product within the boundaries of Canada. No shipments can be made to PO Box
addresses or addresses outside Canada. Products purchased at the Apple Store
may not be exported.
The Apple Store sells and ships products to end-user customers
only, not for resale. Resellers interested in obtaining authorization to resell
Apple products should contact one of the following Authorized Apple
Distributors:
EMJ 1-800-265-7212
Ingram Micro 1-800-668-3450
Faculty, educators, staff, students and corporate employees
purchasing from their Apple Store will be allowed to purchase one each of the
following per year:
* PowerBook or iBook
* iMac
* eMac
* Power Macintosh G4
* iPod
* One copy of each
software title on the Apple Store
Instant Promotion Savings and Mail-in
Rebate Offers
Please refer to each promotion terms and conditions to find out if
purchases made through the Apple Store qualify. Unless otherwise
specified, Apple Store discounts cannot be combined with instant promotion
savings or mail-in rebates.
K to 12 and Higher Education Individuals can obtain
promotion information by visiting the education promo page at:
http://www.apple.com/ca/education/promos
Corporate employees can obtain promotion information by
visiting Apple CanadaÕs consumer promo page at:
http://www.apple.com/ca/promo/
If you have received an incorrect product
due to an Apple shipping or order processing error or are not satisfied with
your purchase of a pre-built product from Apple, please call 1-800-MY-APPLE for a
Return Material Authorization (RMA) request within 10 business days of the
receipt of the product. If the item is returned unopened in the original box, we
will exchange it or offer you a refund based on your original method of
payment. The product must be returned to the Apple warehouse within 10 business
days of the issuance of the RMA. All products must be packed in the original,
unmarked packaging including any accessories, manuals, documentation and
registration that shipped with the product. A 10% open box fee will be assessed
on any opened hardware or accessory. You may be asked to provide a major credit
card for Apple to assess the 10% open box restocking fee.
Please note that Apple does not permit the
return of or offer refunds for the following products:
1. Product that is custom configured to your
specifications
2. Opened memory
3. Opened software
4. Electronic software downloads
á
NOTE: Apple asks that you use a carrier
recommend by Apple keeping the following criteria in mind: (1) use a carrier that offers shipment
tracing and (2) either insure your package for safe return to Apple or declare
full value of the shipment so that you are completely protected if the shipment
is lost or damaged in transit. If
you choose not to (1) use a carrier that offers shipment tracing and/or (2)
insure or declare the full value of the product, you will be responsible for
the loss or damage to the product during shipping.
Electronic Software Downloads or Software Keys: To obtain details regarding refunds for
Electronic Software Downloads or Software Keys, call 1.800.676.2775. For
customer installable service part orders, please call 1.800.263.3394. For
self-servicing account part orders, please call 1.800.919.2775.
An Apple-branded hardware product is considered DOA if it shows
symptoms of a hardware failure preventing basic operability, upon its first use
out of the box. If you discover that your product may be DOA please call Apple
Care Technical Support at 1-800-263-3394 within 30 calendar days of the invoice
date. Apple Care Technical Support will determine if the product is DOA and
offer you the following options:
¥ Replacement: The same product that you ordered will be shipped
to you at Apple's expense. An Apple Store sales support representative will
contact you within 24 hours of your call with the replacement product delivery
time, and the process to return the DOA product.
¥ Service: You may have the product repaired; however, once
serviced the product is no longer eligible for replacement. Product must be
deemed DOA by Apple Care Technical Support within 30 calendar days of the
invoice date in order to receive a replacement unit.
DOA Terms and Conditions
¥ This DOA policy only applies to Apple-branded hardware products
currently offered on the Apple Consumer Store. As new products are offered
Apple reserves the right to determine whether or not this policy applies.
¥ This DOA policy does not apply to third party products which do
not bear the Apple brand name. You may call the manufacturer directly with any
third party product issues.
¥ If the product is deemed DOA by Apple Care Technical Support 30
calendar days after the invoice date, Apple's standard product warranty will
apply.
¥ If the product is deemed by Apple Care Technical Support
NOT to be DOA, Apple's standard product warranty will apply.
¥ Shipping will be arranged at Apple's expense for all products
determined by Apple Care technical support to be DOA.
Apple reserves the right to test returned DOA product. If the
condition of the product is misrepresented by the customer, Apple may impose a
fee, for wrongful return, of $500 to the customer.
If you discover what you believe is a product defect for any Apple
branded product please contact Apple Technical Support at 1-800-263-3394. Such
a defect, if any, is covered under the terms of your product's warranty. Please
refer to the warranty information and other support documentation that came
with your product.
If you discover what you believe is a product defect for any 3rd
party product please contact the manufacturer directly for information
regarding the manufacturers' standard warranties.
Note: Products sold through this web site which do not bear the
Apple branded name are serviced and supported exclusively by their
manufacturers in accordance with terms and conditions packaged with the
products. Apple's Limited Warranty does not apply to products that are not
Apple-branded, even if packaged or sold with Apple products.
1-Click is a registered service mark of Amazon.com, Inc., used
under license. 1-Click is a convenient feature that allows you to purchase on
the Apple Store with a single click of your mouse. You must have a valid Apple
Store Account to activate 1-Click features. To activate your 1-Click features
you should follow instructions provided to you. Once you have activated 1-Click
features, you simply select the products you wish to purchase and click the
"Buy with 1-Click" button. When purchasing products using 1-Click,
you will have 90 minutes to change items in your 1-Click order (except for
Electronic Software Downloads). By activating 1-Click preferences, you agree
with Apple's Sales and Refund Policy. (Note: this feature may not be available
in all areas).
¥ Electronic Software Download Process
Using a valid Apple Store Account, you can select downloadable
software products for purchase at the Apple Store. At the time of checkout, we
will obtain an authorization from the credit card you have provided the Apple
Store. Assuming that your credit card authorization has been received, you will
receive instructions in the form of a link to begin downloading your software.
If, during download, the transmission is interrupted in any way,
you can use your Apple Store Account and password again to begin the
downloading process. Once you complete your order, you will receive a separate
email acknowledgment that provides you information about your purchase.
If your credit card authorization is not approved, you will
receive instructions on how to complete your purchase.
Questions regarding download procedures for downloadable software
products should be directed to the Apple Store at 1-800-MY-APPLE.
Please read the product information for Electronic Software
Downloads carefully since software download purchases are non-refundable.
¥ Electronic Software Download Sales Tax
Applicable sales tax will be charged for downloadable software
purchases where required by local law in the jurisdiction where the purchaser
resides.
¥ QuickTime Pro Keys
You can purchase the QuickTime Pro Key at the Apple Store using a
valid Apple Store account. At the time of checkout, we will obtain an
authorization from the credit card you provide. If the credit card is
authorization is approved, you will receive an email notification that includes
installation instructions and a Key Code. See the instructions for Macintosh at
http://www.apple.com/quicktime/upgrade/unlock-mac.html
and for Windows at http://www.apple.com/quicktime/upgrade/unlock-win.html
If your credit card authorization is not approved, you will
receive instructions on how to complete your purchase.
For technical support with the installation process please call
Apple Store Sales Support at (800)676-2775.
¥ QuickTime Pro Keys Sales Tax
Applicable sales tax will be charged for downloadable software
purchases where required by local law in the jurisdiction where the purchaser
resides.
Apple will send you confirmation of your order by regular mail or
email (if you have supplied us with your email address) when your order is
shipped.
We are pleased to offer product custom configured to your
specifications*, and encourage you to review your order carefully. Since the
product is built to your specifications the order cannot be modified, returned
or cancelled once your order is in production.
* Certain products and rules apply. Please see the Apple Store for
Canada web site for eligible product offers.
The Apple Store for Canada accepts Visa, MasterCard, and American
Express. You may pay by credit card no matter which ordering method you use
(internet, fax, mail or phone). At the time your order is placed, Apple obtains
a pre-approval from the credit card company for the amount of the order. Credit
card billing occurs when your order ships. In the event a credit is given to
you, the same credit card that you used to make your purchase will be credited.
The Apple Store requires the credit card security code for your
card for any telephone or online purchase. The credit card security code is an
individual three- or four-digit number specific to your credit card that may be
printed on the face of your card above the embossed account number (if American Express),
or on the back of your card, on the signature panel (if Visa, MasterCard or Discover).
Asking for and confirming your credit card's security code helps validate that you -
and only you - are in the possession of your credit card and protects you from
unauthorized use of your account.
Apple Store purchases will include appropriate sales tax based on
where the product is shipped and the sales tax rate(s) in effect at the time of
shipping. The proof of purchase includes any applicable sales tax.
If your order is being placed on behalf of a tax-exempt individual(s), please call Apple Sales Support at 1-800-MY-APPLE. Please be prepared to provide proof of tax-exempt status. The individual name(s) on the order must exactly match the tax-exempt certificate based on the appropriate provincial requirements.
As a service to our customers, Apple provides ground shipping on
every order over $75.00 at no additional charge. Orders shipped by Ground
Service should arrive within 8-12 business days after shipping.
If you prefer a faster method of shipment, you may choose to pay
for express shipping. Shipping charges are based on the total weight of the
order. Express-shipped orders should arrive within 3-6 business days after
shipping.
Please review the Product Availability section for more
information regarding order processing and product availability times.
Title and risk of loss to all products will pass to you on
Delivery.
The Apple Store endeavours to offer you competitive prices on current
Apple products and selected clearance products. Your total order price will
include the price of the product (on the day of shipping) plus any applicable
sales tax and expedited shipping charges. Apple reserves the right to change
prices for products displayed at the Apple Store at any time.
Should Apple reduce its price on any shipped product within 10
days of shipment, you may contact Apple Sales Support at 1-800-MY-APPLE to
request a credit of the difference between the price you were charged and the
current selling price. To receive the credit you must notify Apple within 14
days of shipment. In the event a credit is given to you, the same credit card
that you used to make your purchase will be credited.
Apple makes every effort to ship your product according to the
estimated lead times provided by the Apple Store at checkout. The
estimated lead times are in business days (Monday through Friday) excluding
Federal Reserve holidays. Lead times quoted on the checkout page are for
orders that are partially shipped - meaning items ship as soon as they are
available. If you have requested a complete shipment, please add 3-4 additional
days for transportation and order consolidation processing.
Although every effort is made to ship your order according to the
lead time provided, shipping dates may change due to changes in supply. If the
lead time changes, Apple will contact you via email and provide a revised
shipping estimate.
We encourage you to contact Apple Sales Support at 1-800-MY-APPLE
for order status information or navigate to http://www.apple.com/canadastore
and click the "Your Account" button to view the status of your order.
Given the popularity of some products, Apple may restrict the
number of such items that you may purchase. Any product limit
restrictions will be posted on the Apple Store web site. This information
is subject to change.
Apple endeavors to stay at the forefront of technological
advancement. For this reason, Apple reserves the right to discontinue products
without notice.
The sole warranty for Apple-branded product shall be Apple's
standard Limited Warranty as set forth in the documentation that accompanies
each Apple product. You may review a copy of the Limited Warranty on new
products, including its limitations and exclusions, before you purchase, by
visiting:
http://store.apple.com/Catalog/US/Images/wty-post1997.html
http://store.apple.com/Catalog/US/Images/ipodwarranty.html
For information on the AppleCare Protection Plan, AppleÕs
exclusive extended service and support program, please navigate to http://www.apple.ca/support.
Non Apple branded accessories and supplies are sold "AS
IS" by the Apple Store, but may be accompanied by their manufacturers' standard
warranties. "AS IS" products are sold by Apple as is, where is, and
with all faults, and without express or implied warranties from Apple. If you
have questions about any manufacturers' warranties that accompany such
products, you can call 1-800-263-3394.
For license information on software products sold on the Apple
Store see:
Final
Cut Pro Software License
Electronic
Software Download License Agreement
Apple routinely audits the purchases of customers through the
Apple Store for Education Individuals and the Apple Store for Corporate
Employee Purchase Programs to ensure that only eligible purchasers have ordered
and that all purchase conditions have been observed. Should an audit disclose
after delivery (or should Apple otherwise discover) that you were not an eligible
purchaser at the time you placed your order or that you have not observed all
of the conditions applicable to your purchase, you authorize Apple to do the
following:
* To charge to your credit card the difference between the
amount you paid for the delivered goods and the price that Apple charged the
general public for the same goods at the online Consumer Apple Store, in effect
on the date that you placed your order; and
* Should Apple not offer to the general public the specific
products that you purchased through the Apple Store for Education Individuals
or Apple Store for Corporate Employee Purchase Programs, your credit card will
be charged or you will be invoiced the difference between the amount you paid
for the delivered goods and the price that Apple charged the general public for
the closest equivalent goods at the online Consumer Apple Store, in effect on
the date that you placed your order.
¥ Apple is not responsible for typographic errors.
¥ Apple reserves the right to change the terms and conditions of
sale at the Apple Store at any time.
¥ All sales at the Apple Store are exclusively governed by the
laws of the Province of Ontario, without giving effect to its conflict of law
provisions.
¥ No Apple employee or agent has the authority to vary any of the
Apple Store's policies or the terms and conditions governing any sale.