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Q: |
What are recommended systems? |
A: |
Computer systems specifically recommended by Apple or your school to meet the needs of education customers. Recommended systems may offer special features or pricing. |
Q: |
Are customers restricted to recommended systems when they shop? |
A: |
It depends on how your school's custom store is configured. The administrator may designate some product lines as unavailable. |
Q: |
What's the difference between configurable and non-configurable systems? |
A: |
A configurable system can be personalized by the individual making the purchase. For example, a given system may have a variety of options for memory, hard drive capacity, screen size, and so forth, and customers can tailor the system as desired. A non-configurable system cannot be modified. It comes with a given feature set and customers cannot change anything except the quantity of that item ordered. |
Q: |
I'm building my custom store, and want to return to the home page of the Custom Store Admin Tool. How do I do that? |
A: |
Click the Store tab at the top of the page, and then click Admin Tool Home, which appears below. |
Q: |
What do I need to know about the Store Configurator feature of the Custom Store Admin Tool? |
A: |
The main benefit of the Store Configurator feature is that it allows you to align your product offerings with your school's needs by turning various products on or off (making them available or not). The Local and Global settings give you additional control: "Local" changes will apply just to a particular product in a specific store location; "Global" changes will apply to the entire store. When a product is turned off, it remains visible in the system but can't be ordered. |
Q: |
I unchecked a product family in my custom store, so why does its picture still appear on my store home page? |
A: |
Unchecking a product family does not remove the product picture. Shoppers or purchasers who click on that product family will see an alert message advising them that the product may not be available, and redirecting them into the recommended systems section of the store. |
Q: |
Why aren't my additions and changes appearing in my custom store after I log out of the Custom Store Admin Tool? |
A: |
You must always click the Publish button before you log out. The Publish button saves your changes and makes them accessible to users. |
Q: |
I'm configuring products for my custom store and some third-party products are unavailable, even though they are listed on the Step 3 page. |
A: |
When a product on the list cannot be selected, this is either because it is incompatible with that system, or because its inclusion is dependent on the state (selected or unselected) of a related product on the list. |
Q: |
Are Fast Path products the only ones that can be ordered by part number? |
A: |
No. A customer can order any product by part number unless that product has been made unavailable by Apple or the custom store administrator. The difference between Fast Path products and other products is that the former do not appear anywhere in the Apple Store, so they can only be ordered by part number. |
Q: |
Some products on the Fast Path list have a blue button on the left-hand side. What is this for? |
A: |
Click the blue button to the left of the product name for more information about that item. |
Q: |
How can I get more information about a Fast Path product? |
A: |
Click the blue button to the left of the product name for more information about that item. |
Q: |
I don't understand the difference between "CPU Configurable" and "All Products Required." |
A: |
"CPU Configurable" refers to the feature set associated with that specific computer: its amount of memory, disk drive capacity, screen dimensions, and so forth. "All Products Required" refers to the feature set that is not part of the computer itself, such as printers, extra batteries, and software applications. Custom store administrators can allow customers to change both feature sets, neither of them, or one or the other independently. |
