Sales and Refund Policy
Please review these policies carefully as they are the terms of sale that govern your purchases at the Apple Store. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions, such as those in Apple's product warranties. Your placement of an order at the Apple Store constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.
Choose a topic
- About these T&Cs
- Placing Your Order
- Supply of Your Products
- Prices
- Paying for Your Products
- Delivery of Your Products
- Passwords and Authority
- Software
- One Year Guarantee
- Our Liability
- Contacting Apple
- Export Control
- Data Protection
- Circumstances beyond our reasonable control
- Governing Law and Jurisdiction
- General
- Defined Terms
- Limited Apple Warranty For All Apple Hardware Except iPod
- Limited Apple Warranty For iPod
1. About these Terms and Conditions
In these terms and conditions "we" and "us" mean Apple South Asia Pte Ltd, and "you" means you the customer. In these terms and conditions certain words spelt with initial capital letters are defined terms. For your ease of reference these defined terms are listed together at the end of the terms and conditions. These terms and conditions together with your Order Confirmation constitute the Contract between us and you for the supply of Products. No other terms and conditions shall apply. The Contract cannot be varied unless we agree to vary it in writing or by email.
In these terms and conditions "we" and "us" mean Apple South Asia Pte Ltd, and "you" means you the customer. In these terms and conditions certain words spelt with initial capital letters are defined terms. For your ease of reference these defined terms are listed together at the end of the terms and conditions. These terms and conditions together with your Order Confirmation constitute the Contract between us and you for the supply of Products. No other terms and conditions shall apply. The Contract cannot be varied unless we agree to vary it in writing or by email.
2. Placing Your Order
2.1 You may place an Order by either:
2.1.1 be a duly authorised representative of your organisation and be accessible by non cellular telephone; and
2.1.2 be a registered company or business or be a registered professional having a valid practising certification; and
2.1.3 require the Products for your own internal use and must not be engaged in the resale of Products; and
2.1.4 have a valid password if placing your Order on the Apple Store for Enterprises Web Site.
At any stage, we may ask you to provide us with proper evidence of your eligibility under the above conditions. We reserve the right to cancel all or part of your Order and/or your password access if we consider that you do not satisfy the above conditions. If we cancel your Order in these circumstances, we will inform you in writing and refund any money that you may have paid.
If you do not meet the criteria to place an under clause 2.1, then you may choose to apply to place an order through the AppleStore for consumers at http://www.asia.apple.com/store/.
2.2 You may place an Order by:
2.2.1 filling in the Order Form on the Apple Store for Enterprises Web Site after logging into or creating your personal account and clicking on the "Place my order" button;
2.2.2 telephoning us on 1800-MY APPLE (692-7753) between 9.00am to 6.00pm Monday to Friday, excluding Sundays and Singapore public holidays. We will not accept Orders placed in any way other than those listed above.
2.3 When you place your Order, we will issue you with a Customer Order Number. We will do this via the Apple Store for Enterprises Web Site, unless you have placed your Order by telephone, in which case we will issue your Customer Order Number by post or when you telephone us.
2.4 By placing an Order, you make an offer to us to purchase the Products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.
2.5 If we accept your Order, we will notify you of our acceptance by issuing an Order Confirmation. We will send your Order Confirmation to you by e-mail provided you have indicated an e-mail address on your Order Form. Otherwise we will send the Order Confirmation by post. The Order Confirmation will be effective on sending. If we cannot accept your Order we will attempt to contact you by telephone.
2.6 Once an Order has been accepted by Apple you may not cancel it unless provided for in these terms or expressly agreed in writing by Apple.
2.7 Whilst we will make every effort to supply you with the Products listed on the Order Confirmation, there may be occasions where we are unable to supply these Products because, for example, such Products are no longer being manufactured or we are unable to source relevant components. In such circumstances we will contact you to inform you and may suggest alternative Products that you might wish to purchase. If you accept our suggestions then we will send you a revised Order Confirmation. If you do not accept our suggestions then we will cancel your Order in relation to those Products we cannot supply and repay you any money that you may have paid to us in respect of those Products. Repayment of such monies will be the extent of our liability to you if we are unable to deliver to you the Products you have ordered.
2.8 Information contained in our advertising, brochures, other written materials, on our web sites or given to you by our agents or employees constitutes an invitation to treat. No such information constitutes an offer by us to supply any Products.
2.1 You may place an Order by either:
2.1.1 be a duly authorised representative of your organisation and be accessible by non cellular telephone; and
2.1.2 be a registered company or business or be a registered professional having a valid practising certification; and
2.1.3 require the Products for your own internal use and must not be engaged in the resale of Products; and
2.1.4 have a valid password if placing your Order on the Apple Store for Enterprises Web Site.
At any stage, we may ask you to provide us with proper evidence of your eligibility under the above conditions. We reserve the right to cancel all or part of your Order and/or your password access if we consider that you do not satisfy the above conditions. If we cancel your Order in these circumstances, we will inform you in writing and refund any money that you may have paid.
If you do not meet the criteria to place an under clause 2.1, then you may choose to apply to place an order through the AppleStore for consumers at http://www.asia.apple.com/store/.
2.2 You may place an Order by:
2.2.1 filling in the Order Form on the Apple Store for Enterprises Web Site after logging into or creating your personal account and clicking on the "Place my order" button;
2.2.2 telephoning us on 1800-MY APPLE (692-7753) between 9.00am to 6.00pm Monday to Friday, excluding Sundays and Singapore public holidays. We will not accept Orders placed in any way other than those listed above.
2.3 When you place your Order, we will issue you with a Customer Order Number. We will do this via the Apple Store for Enterprises Web Site, unless you have placed your Order by telephone, in which case we will issue your Customer Order Number by post or when you telephone us.
2.4 By placing an Order, you make an offer to us to purchase the Products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.
2.5 If we accept your Order, we will notify you of our acceptance by issuing an Order Confirmation. We will send your Order Confirmation to you by e-mail provided you have indicated an e-mail address on your Order Form. Otherwise we will send the Order Confirmation by post. The Order Confirmation will be effective on sending. If we cannot accept your Order we will attempt to contact you by telephone.
2.6 Once an Order has been accepted by Apple you may not cancel it unless provided for in these terms or expressly agreed in writing by Apple.
2.7 Whilst we will make every effort to supply you with the Products listed on the Order Confirmation, there may be occasions where we are unable to supply these Products because, for example, such Products are no longer being manufactured or we are unable to source relevant components. In such circumstances we will contact you to inform you and may suggest alternative Products that you might wish to purchase. If you accept our suggestions then we will send you a revised Order Confirmation. If you do not accept our suggestions then we will cancel your Order in relation to those Products we cannot supply and repay you any money that you may have paid to us in respect of those Products. Repayment of such monies will be the extent of our liability to you if we are unable to deliver to you the Products you have ordered.
2.8 Information contained in our advertising, brochures, other written materials, on our web sites or given to you by our agents or employees constitutes an invitation to treat. No such information constitutes an offer by us to supply any Products.
3. Supply of Your Products
Subject to these terms and conditions, we will supply to you the Products indicated on your Order Confirmation.
Subject to these terms and conditions, we will supply to you the Products indicated on your Order Confirmation.
4. Prices
4.1 The price for the Products will be the price indicated on your Invoice.
4.2 Taxes payable by you at the applicable rate as indicated on your Invoice.
4.3 Delivery costs, where applicable, are payable by you as indicated on your Invoice.
4.1 The price for the Products will be the price indicated on your Invoice.
4.2 Taxes payable by you at the applicable rate as indicated on your Invoice.
4.3 Delivery costs, where applicable, are payable by you as indicated on your Invoice.
5. Paying for Your Products
5.1 You may pay for your Products by the methods of payment as displayed on the payment section of the Apple Store for Enterprises Web Site from time to time.
5.2 You must pay in the currency as indicated on your Invoice.
5.3 If you are paying by credit card, then you must supply your credit card details when you place your Order. Your credit card will be charged when we issue your Invoice or on shipment of your Products. We will not commence the manufacture of your Products neither will we supply the Products to you nor perform the Services until your credit card issuer has authorised the use of your card for payment of the Products ordered. If we do not receive such authorisation we shall let you know. Your credit card billing address must be in Singapore.
5.4 If you are paying by cheque, or wire transfer a request for payment will be sent to you and your Products will be manufactured and supplied and Services provided after your payment is cleared. If we do not receive payment in cleared funds within 30 days after the date of your Order , then your Order will be cancelled.
5.5 If you are qualified for credit from Apple, payment will be due no later than 30 days from date of invoice. (You will be invoiced when your Products are shipped.) Apple reserves the right to change credit terms at any time. Amounts overdue shall attract an additional charge at the rate of interest (computed daily for each day that the payment is late) of the one month Inter Bank Offer Rate prevailing in the country of payment plus 8% per annum which shall be payable by you in addition.
5.6 We will send request for payment, your Invoice, and Products to you at the billing address indicated on your Order Confirmation. We may, however, only send these by e-mail where you have indicated an e-mail address on your Order Form.
5.1 You may pay for your Products by the methods of payment as displayed on the payment section of the Apple Store for Enterprises Web Site from time to time.
5.2 You must pay in the currency as indicated on your Invoice.
5.3 If you are paying by credit card, then you must supply your credit card details when you place your Order. Your credit card will be charged when we issue your Invoice or on shipment of your Products. We will not commence the manufacture of your Products neither will we supply the Products to you nor perform the Services until your credit card issuer has authorised the use of your card for payment of the Products ordered. If we do not receive such authorisation we shall let you know. Your credit card billing address must be in Singapore.
5.4 If you are paying by cheque, or wire transfer a request for payment will be sent to you and your Products will be manufactured and supplied and Services provided after your payment is cleared. If we do not receive payment in cleared funds within 30 days after the date of your Order , then your Order will be cancelled.
5.5 If you are qualified for credit from Apple, payment will be due no later than 30 days from date of invoice. (You will be invoiced when your Products are shipped.) Apple reserves the right to change credit terms at any time. Amounts overdue shall attract an additional charge at the rate of interest (computed daily for each day that the payment is late) of the one month Inter Bank Offer Rate prevailing in the country of payment plus 8% per annum which shall be payable by you in addition.
5.6 We will send request for payment, your Invoice, and Products to you at the billing address indicated on your Order Confirmation. We may, however, only send these by e-mail where you have indicated an e-mail address on your Order Form.
6. Delivery of Your Products
6.1 Products paid for by credit card will not be delivered to any address outside Singapore. Products paid for by the other methods of payment as displayed on the payment section of the Apple Store for Enterprises Web Site will not be delivered to any country outside Singapore.
6.2 We will deliver your Products to the delivery address as shown on your Order Form unless you are paying for your Products by credit card in which case, we will deliver your Products to the billing address for your credit card as indicated on your Order Confirmation.
6.3 Delivery will take place Monday to Friday during normal business hours.
6.4 Estimated Product build times which aregiven at the time of placing an Order are estimates only and do not equate to delivery times. If you have ordered several Products at one time, we may deliver such Products on different days. Delivery of the Services will take place after the delivery of the remaining Products in accordance with the specifications and procedures applying to those Services. Delivery times for Services will need to be agreed directly between you and the service provider indicated in the specifications and procedures. Once a delivery time for Services has been agreed then you must adhere to this. If you miss the appointment then there will be no further obligation on us to provide the Services purchased by you. If the Services cannot be provided because, for instance, you do not have the necessary infrastructure, then you will only be entitled to a refund if the provision of the Services has not yet commenced.
6.5 Unless otherwise agreed in writing all shipments (which for the purpose of this clause shall be deemed to include the contents of packaged Products as well as the packages themselves but shall exclude Services) shall be deemed correct and undamaged unless at the time of delivery you specify on our copy of delivery documentation the precise shortfall or error in delivery or inform us of such shortfall or error in writing within fourteen (14) days after the original delivery date of the given shipment. Your failure to inform us in this way shall constitute a waiver of any such claim. All communications with us must include the purchase order number, and the exact nature of the discrepancy between the order and shipment in number or type of Products shipped. For under-shipments, we shall, at our sole discretion, issue a replacement shipment or a credit to your account within thirty (30) days of receipt of your written notice.
6.6 Title and risk of loss to all Product will pass to you upon shipment from our shipping location. For Products shipped pursuant to our standard practices in all but the last week of every our fiscal quarter during the term of this Agreement, we will issue credits or replace Products returned due to damage in transit or that are lost in transit. For Products shipped pursuant to our standard practices in the last week of every our fiscal quarter during the term of this Agreement, we will not issue credits or replace Products returned due to damage in transit or that are lost in transit. Instead, we will provide third-party insurance for damaged or lost Products with you named as the loss payee. When not shipping Products pursuant to our standard practices but instead shipping via a carrier selected by you, we will not issue credits or replace Products returned due to damage in transit or that are lost in transit.
6.7 Upon delivery of the Products to our carrier we will send you a confirmation of shipment by e-mail provided you have indicated an e-mail address on the Order Form.
6.1 Products paid for by credit card will not be delivered to any address outside Singapore. Products paid for by the other methods of payment as displayed on the payment section of the Apple Store for Enterprises Web Site will not be delivered to any country outside Singapore.
6.2 We will deliver your Products to the delivery address as shown on your Order Form unless you are paying for your Products by credit card in which case, we will deliver your Products to the billing address for your credit card as indicated on your Order Confirmation.
6.3 Delivery will take place Monday to Friday during normal business hours.
6.4 Estimated Product build times which aregiven at the time of placing an Order are estimates only and do not equate to delivery times. If you have ordered several Products at one time, we may deliver such Products on different days. Delivery of the Services will take place after the delivery of the remaining Products in accordance with the specifications and procedures applying to those Services. Delivery times for Services will need to be agreed directly between you and the service provider indicated in the specifications and procedures. Once a delivery time for Services has been agreed then you must adhere to this. If you miss the appointment then there will be no further obligation on us to provide the Services purchased by you. If the Services cannot be provided because, for instance, you do not have the necessary infrastructure, then you will only be entitled to a refund if the provision of the Services has not yet commenced.
6.5 Unless otherwise agreed in writing all shipments (which for the purpose of this clause shall be deemed to include the contents of packaged Products as well as the packages themselves but shall exclude Services) shall be deemed correct and undamaged unless at the time of delivery you specify on our copy of delivery documentation the precise shortfall or error in delivery or inform us of such shortfall or error in writing within fourteen (14) days after the original delivery date of the given shipment. Your failure to inform us in this way shall constitute a waiver of any such claim. All communications with us must include the purchase order number, and the exact nature of the discrepancy between the order and shipment in number or type of Products shipped. For under-shipments, we shall, at our sole discretion, issue a replacement shipment or a credit to your account within thirty (30) days of receipt of your written notice.
6.6 Title and risk of loss to all Product will pass to you upon shipment from our shipping location. For Products shipped pursuant to our standard practices in all but the last week of every our fiscal quarter during the term of this Agreement, we will issue credits or replace Products returned due to damage in transit or that are lost in transit. For Products shipped pursuant to our standard practices in the last week of every our fiscal quarter during the term of this Agreement, we will not issue credits or replace Products returned due to damage in transit or that are lost in transit. Instead, we will provide third-party insurance for damaged or lost Products with you named as the loss payee. When not shipping Products pursuant to our standard practices but instead shipping via a carrier selected by you, we will not issue credits or replace Products returned due to damage in transit or that are lost in transit.
6.7 Upon delivery of the Products to our carrier we will send you a confirmation of shipment by e-mail provided you have indicated an e-mail address on the Order Form.
7. Passwords and Authority
7.1 Upon receipt and acceptance by Apple of the registration form, we will issue a password, ID and customer account number for use by you for placing Orders on the Apple Store for Enterprises Web Site.
7.2 You agree that we may treat any Order placed using your password or on an Order Form as your act equivalent to a guarantee by you that you will be liable in full for any monies owing to us in respect of that Order.
7.3 You agree that password security is your responsibility.
7.4 You agree that you will not challenge the validity or enforceability of any Apple Store purchase on the grounds that it was electronically transmitted and/or authorised.
7.1 Upon receipt and acceptance by Apple of the registration form, we will issue a password, ID and customer account number for use by you for placing Orders on the Apple Store for Enterprises Web Site.
7.2 You agree that we may treat any Order placed using your password or on an Order Form as your act equivalent to a guarantee by you that you will be liable in full for any monies owing to us in respect of that Order.
7.3 You agree that password security is your responsibility.
7.4 You agree that you will not challenge the validity or enforceability of any Apple Store purchase on the grounds that it was electronically transmitted and/or authorised.
8. Software
8.1 All Software is licensed to you on the terms and conditions of the applicable licence agreements. These licence agreements are shipped with the Software or are provided when the Software is downloaded in accordance with clause 8.3.
8.2 You shall be responsible for ensuring that any Software or Product bundle ordered by you is suitable for your requirements and is compatible with your existing systems and practices. Should you be unable to complete the download, you may within 30 days request a refund in writing using the Electronic Software Download Refund Form. Refund requests should be sent by post to us at the address shown in the contact details below. A refund of the purchase price shall be the extent of our liability for the unsuccessful downloading of Software.
8.1 All Software is licensed to you on the terms and conditions of the applicable licence agreements. These licence agreements are shipped with the Software or are provided when the Software is downloaded in accordance with clause 8.3.
8.2 You shall be responsible for ensuring that any Software or Product bundle ordered by you is suitable for your requirements and is compatible with your existing systems and practices. Should you be unable to complete the download, you may within 30 days request a refund in writing using the Electronic Software Download Refund Form. Refund requests should be sent by post to us at the address shown in the contact details below. A refund of the purchase price shall be the extent of our liability for the unsuccessful downloading of Software.
9. One Year Guarantee
All Hardware is guaranteed against defects in materials and workmanship for one year from date of purchase (the date of your Invoice). Where Hardware is repaired or replaced under this guarantee such repaired or replaced Hardware is covered for the longer of the remainder of the one year period or ninety days from the date of repair/replacement. Where Hardware is defective, we will provide all parts and labour necessary to repair the Hardware to proper operating order on the terms set out in this guarantee.
9.1 Hardware Only
This guarantee only covers your Hardware (as defined below); it does not cover Software, Services or any other Products. You should refer to the relevant software licences for warranties which apply to your Software.
9.2 Non Apple-branded Products
For non Apple-branded Products, all warranty claims, where relevant, should first be made either to us by phone (in which case we will use reasonable endeavours to resolve these on your behalf by reference to the manufacturer) or to the manufacturer directly in accordance with the terms of any warranty included with the Products purchased.
9.3 General
Before subjecting your Hardware to guarantee service, you are responsible for making a separate backup copy of system software, application software and all data and for disabling any passwords. You are responsible for reinstalling all such software, data and passwords. We accept no liability for loss of data caused by guarantee service. Whenever calling us in relation to your guarantee entitlement you should do so between 08:00 and 18:00 on any Working Day and quote your customer number. The telephone number for guarantee service will be sent to you by post after your Products are delivered. You will bear the cost of telephone calls you make to us at your national rate.
9.4 Exclusions
Our guarantee for Hardware does not cover:
- damage caused by accident, misuse or neglect;
- damage caused by exposure of Hardware to an improper environment (including, without limitation, - excessive temperature or humidity, unusual physical or electrical stress, failure or fluctuation of electrical power, lightning, static electricity or fire);
- damage caused by service or modification or alteration of Hardware by anyone other than an Apple Authorised Service Provider;
- data recovery;
- any modifications to Hardware required by any legislation coming into force after the date of purchase (the date of your Invoice); or
- any Hardware of which the serial number has been removed or tampered with.
- If in the process of repair we discover that your Hardware is not eligible for guarantee service, you may, at our discretion, be liable to pay us the costs of collection and return.
All Hardware is guaranteed against defects in materials and workmanship for one year from date of purchase (the date of your Invoice). Where Hardware is repaired or replaced under this guarantee such repaired or replaced Hardware is covered for the longer of the remainder of the one year period or ninety days from the date of repair/replacement. Where Hardware is defective, we will provide all parts and labour necessary to repair the Hardware to proper operating order on the terms set out in this guarantee.
9.1 Hardware Only
This guarantee only covers your Hardware (as defined below); it does not cover Software, Services or any other Products. You should refer to the relevant software licences for warranties which apply to your Software.
9.2 Non Apple-branded Products
For non Apple-branded Products, all warranty claims, where relevant, should first be made either to us by phone (in which case we will use reasonable endeavours to resolve these on your behalf by reference to the manufacturer) or to the manufacturer directly in accordance with the terms of any warranty included with the Products purchased.
9.3 General
Before subjecting your Hardware to guarantee service, you are responsible for making a separate backup copy of system software, application software and all data and for disabling any passwords. You are responsible for reinstalling all such software, data and passwords. We accept no liability for loss of data caused by guarantee service. Whenever calling us in relation to your guarantee entitlement you should do so between 08:00 and 18:00 on any Working Day and quote your customer number. The telephone number for guarantee service will be sent to you by post after your Products are delivered. You will bear the cost of telephone calls you make to us at your national rate.
9.4 Exclusions
Our guarantee for Hardware does not cover:
- damage caused by accident, misuse or neglect;
- damage caused by exposure of Hardware to an improper environment (including, without limitation, - excessive temperature or humidity, unusual physical or electrical stress, failure or fluctuation of electrical power, lightning, static electricity or fire);
- damage caused by service or modification or alteration of Hardware by anyone other than an Apple Authorised Service Provider;
- data recovery;
- any modifications to Hardware required by any legislation coming into force after the date of purchase (the date of your Invoice); or
- any Hardware of which the serial number has been removed or tampered with.
- If in the process of repair we discover that your Hardware is not eligible for guarantee service, you may, at our discretion, be liable to pay us the costs of collection and return.
10. Our Liability
10.1 These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products and the performance of any Services.
10.2 There are no warranties, conditions or other terms that are binding on us except as expressly stated in the Contract.
10.3 Any warranty, condition or other term concerning the Products or Services which might otherwise be implied into or incorporated in the Contract by statute, common law or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded. In particular, Apple will not be responsible for ensuring that the Products are suitable for your purposes.
10.4 Nothing in the Contract shall limit or exclude our liability for death or personal injury caused by our negligence or for fraud.
10.5 Subject to clause 11.4 we will not be liable under the Contract for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
10.6 Subject to clause 11.4 our maximum aggregate liability under the Contract whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) and/or Services in question.
10.7 These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products and performance of the Services and there are no warranties, conditions or other terms that are binding on us except as expressly stated in the Contract. Any warranty, condition or other term concerning the Products or Services which might otherwise be implied into or incorporated in the Contract by statute, common law or otherwise (including without limitation any implied term as to quality or fitness for purpose) is hereby expressly excluded. Notwithstanding the above, nothing in the Contract excludes, restricts or modified any condition, warranty, right or liability implied into this Contract (including any condition, warranty, right or liability imposed by the Unfair Contract Terms Act (396) where to do so is illegal or would render any provision of this Contract void.
10.1 These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products and the performance of any Services.
10.2 There are no warranties, conditions or other terms that are binding on us except as expressly stated in the Contract.
10.3 Any warranty, condition or other term concerning the Products or Services which might otherwise be implied into or incorporated in the Contract by statute, common law or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded. In particular, Apple will not be responsible for ensuring that the Products are suitable for your purposes.
10.4 Nothing in the Contract shall limit or exclude our liability for death or personal injury caused by our negligence or for fraud.
10.5 Subject to clause 11.4 we will not be liable under the Contract for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
10.6 Subject to clause 11.4 our maximum aggregate liability under the Contract whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) and/or Services in question.
10.7 These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products and performance of the Services and there are no warranties, conditions or other terms that are binding on us except as expressly stated in the Contract. Any warranty, condition or other term concerning the Products or Services which might otherwise be implied into or incorporated in the Contract by statute, common law or otherwise (including without limitation any implied term as to quality or fitness for purpose) is hereby expressly excluded. Notwithstanding the above, nothing in the Contract excludes, restricts or modified any condition, warranty, right or liability implied into this Contract (including any condition, warranty, right or liability imposed by the Unfair Contract Terms Act (396) where to do so is illegal or would render any provision of this Contract void.
11. Contacting Apple
You can contact us:
by telephone 1800-MY APPLE (692-7753) between 9.00am to 7.00pm Mondays to Fridays, excluding Sundays and Singapore public holidays; or
by e-mail at sgstore@asia.apple.com ; or
by post at AppleStore, 7 Ang Mo Kio Street 64, Singapore, 569086.
When contacting us you must quote your Web Order Number.
When contacting us in relation to an Order you have placed, you must quote your Customer Order Number.
You can contact us:
by telephone 1800-MY APPLE (692-7753) between 9.00am to 7.00pm Mondays to Fridays, excluding Sundays and Singapore public holidays; or
by e-mail at sgstore@asia.apple.com ; or
by post at AppleStore, 7 Ang Mo Kio Street 64, Singapore, 569086.
When contacting us you must quote your Web Order Number.
When contacting us in relation to an Order you have placed, you must quote your Customer Order Number.
12. Export Control
You agree to comply with all Export Laws. You agree (i) not to export any Product to any country in contravention of any Export Law, and (ii) not to export any Product to any country for which an export licence or other governmental approval is required, without first obtaining all necessary licences or other approvals. You warrant that you are not located in, under the control of, or a national or resident of any country to which export of the Products is prohibited by any Export Law.
You agree to comply with all Export Laws. You agree (i) not to export any Product to any country in contravention of any Export Law, and (ii) not to export any Product to any country for which an export licence or other governmental approval is required, without first obtaining all necessary licences or other approvals. You warrant that you are not located in, under the control of, or a national or resident of any country to which export of the Products is prohibited by any Export Law.
13. Data Protection
By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing your Order. Some of the information you provide to us will be passed to the companies we use for the shipment of Products to you. In addition, where you have requested finance in order to pay for the Products ordered, some of the information you provide to us will be passed to companies providing finance for your purchase. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may transfer such data to other companies in the Apple group of companies or to companies whose products are available for purchase on The Apple Store in order to provide you with information from time to time on other Apple products and services that may be of interest to you. If you do not agree to our transferring such data to such companies in order to provide you with information on other Apple or third party products and services, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request.
By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing your Order. Some of the information you provide to us will be passed to the companies we use for the shipment of Products to you. In addition, where you have requested finance in order to pay for the Products ordered, some of the information you provide to us will be passed to companies providing finance for your purchase. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may transfer such data to other companies in the Apple group of companies or to companies whose products are available for purchase on The Apple Store in order to provide you with information from time to time on other Apple products and services that may be of interest to you. If you do not agree to our transferring such data to such companies in order to provide you with information on other Apple or third party products and services, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request.
14. Circumstances beyond our reasonable control
We will make every effort to perform our obligations under the Contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.
We will make every effort to perform our obligations under the Contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.
15. Governing Law and Jurisdiction
The Contract will be governed by the law of Singapore. Both we and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Singapore.
The Contract will be governed by the law of Singapore. Both we and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Singapore.
16. General
16.1 Neither our failure or your failure to enforce any term of the Contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.
16.2 The invalidity or unenforceability of any provision of the Contract shall not adversely affect the validity or enforceability of the remaining provisions.
16.1 Neither our failure or your failure to enforce any term of the Contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.
16.2 The invalidity or unenforceability of any provision of the Contract shall not adversely affect the validity or enforceability of the remaining provisions.
17. Defined Terms
17.1 In these terms and conditions:
“Accessory” means any ancillary Product such as a mouse or laptop bag;
"Apple Authorised Service Provider" means a service provider authorised by us to provide guarantee service;
"Apple Store for Enterprises Web Site" means our build-to-order web site for customers in Singapore, the web address of which is http://www.asia.apple.com/store/;
"Contract" means these terms and conditions together with your Order Confirmation;
"Export Laws" means all laws, regulations and orders of the United States, and Singapore applicable to the export, re-export, transfer or resale of Products;
"Hardware" means any Apple-branded Product which is not Software, Services or an Accessory;
"Invoice" means the invoice issued by us to you for the price of the Products;
"Order" means an order placed by you in accordance with these terms and conditions;
"Order Confirmation" means the order confirmation issued by us to you indicating acceptance of your Order;
"Order Form" means the electronic order form on the Apple Store for Enterprises Web Site;
"Product" means any product listed on the Apple Store for Enterprises Web Site which we agree to supply to you on these terms and conditions and may include Services;
"Services" means any chargeable or other services (excluding guarantee and telephone support services) listed on the Apple Store for Enterprises Web Site which we agree to supply to you on these terms and conditions;
"Software" means any Product which is software including without limitation operating systems, bundled software, stand alone software and downloadable software;
"Customer Order Number" means the order number issued by us to you;
"Working Day" means any day other than a Saturday, a Sunday or a public holiday in Singapore.
17.1 In these terms and conditions:
“Accessory” means any ancillary Product such as a mouse or laptop bag;
"Apple Authorised Service Provider" means a service provider authorised by us to provide guarantee service;
"Apple Store for Enterprises Web Site" means our build-to-order web site for customers in Singapore, the web address of which is http://www.asia.apple.com/store/;
"Contract" means these terms and conditions together with your Order Confirmation;
"Export Laws" means all laws, regulations and orders of the United States, and Singapore applicable to the export, re-export, transfer or resale of Products;
"Hardware" means any Apple-branded Product which is not Software, Services or an Accessory;
"Invoice" means the invoice issued by us to you for the price of the Products;
"Order" means an order placed by you in accordance with these terms and conditions;
"Order Confirmation" means the order confirmation issued by us to you indicating acceptance of your Order;
"Order Form" means the electronic order form on the Apple Store for Enterprises Web Site;
"Product" means any product listed on the Apple Store for Enterprises Web Site which we agree to supply to you on these terms and conditions and may include Services;
"Services" means any chargeable or other services (excluding guarantee and telephone support services) listed on the Apple Store for Enterprises Web Site which we agree to supply to you on these terms and conditions;
"Software" means any Product which is software including without limitation operating systems, bundled software, stand alone software and downloadable software;
"Customer Order Number" means the order number issued by us to you;
"Working Day" means any day other than a Saturday, a Sunday or a public holiday in Singapore.
Limited Apple Warranty For All Apple Hardware Except iPod
Apple South Asia Pte Ltd, Inc. ("Apple") warrants its hardware products except iPod against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase. For the limited iPod warranty please refer to the section of these terms and conditions entitled – Limited Apple Warranty For iPod.
If a defect exists, at its sole discretion Apple will (1) repair the product at no charge, using new or refurbished replacement parts or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product assumes the remaining warranty period of the original product or 90 days, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Apple’s property. Warranty service will generally be provided by an Apple Authorised Service Provider.
OBTAINING WARRANTY SERVICE
For Hardware Products. Deliver the product at your expense to any Apple Authorised Service Provider in the country where you purchased the product.
For Portable Hardware Products. ("Portable" is defined as any product that can operate independently without a power cord.) For portable products you may obtain service worldwide. Be aware, however, that not all countries have Apple Authorised Service Providers and not all Apple Authorised Service Providers outside the country of purchase have all parts or replacement units for the product. If the product cannot be repaired or replaced in the country it is in, it may need to be sent to a different country or returned to the country of purchase at your expense for repair or replacement.
For All Products. When you contact the Apple Authorised Service Provider, you will be asked to furnish (1) your name, address, telephone number, (2) proof of the original purchase containing a description of the product(s), purchase date, and the appropriate Apple serial number(s), and (3) the local warranty card with registration number issued by Apple (only in countries where Apple requires warranty registration).
When obtaining warranty service, you must comply with all relevant laws and regulations of the country where service is being obtained.
EXCLUSIONS AND LIMITATIONS
This Apple Hardware Warranty applies only to hardware products manufactured by or for Apple that can be identified by the "Apple" trademark, trade name, or logo affixed to them. Apple’s Hardware Warranty does not apply to any Non-Apple branded hardware products or any software, even if packaged or sold with Apple Branded Hardware. Non-Apple manufacturers, suppliers, or publishers may provide their own warranties.
Software distributed by Apple under the Apple brand name (including, but not limited to system software) is not covered under this Apple Hardware Warranty. Refer to the Apple South Asia Pte Ltd, software license for more information.
Apple and its Apple Authorised Service Providers are not liable for any damage to or loss of any programs, data, or other information stored on any media, or any Non-Apple Branded Hardware or any part not covered by this warranty. Recovery and reinstallation of system and application software and user data are not covered under this Apple Hardware Warranty.
This warranty does not apply: (1) to damage caused by accident, abuse, misuse, misapplication, or non-Apple products, (2) to damage caused by service (including upgrades and expansions) performed by anyone who is not an Apple Authorised Service Provider, (3) to a product or a part that has been modified without the written permission of Apple, (4) to a product or part which is consumable or expendable, (5) to a product or part that you did not purchase from an Authorised Apple reseller, (6) to a product or part located outside the country where the retail purchase was made, (7) to a product or part for which you cannot provide a local warranty card with registration number issued by Apple (only in countries where Apple requires warranty registration), or (8) if any Apple serial number has been removed or defaced.
THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. APPLE SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE. IF APPLE CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF SATISFACTORYQUALITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. No Apple reseller, agent, or employee is Authorised to make any modification, extension, or addition to this warranty.
APPLE IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH APPLE PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. APPLE SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA.
FOR CONSUMERS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE, THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER SUCH CONSUMER PROTECTION LAWS AND REGULATIONS MAY BE LIMITED, THE LIABILITY OF APPLE IS LIMITED, AT THE SOLE OPTION OF APPLE, TO REPLACEMENT OR REPAIR OF APPLE PRODUCTS OR SUPPLY OF THE REPAIR SERVICE AGAIN.
Apple South Asia Pte Ltd, Inc. ("Apple") warrants its hardware products except iPod against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase. For the limited iPod warranty please refer to the section of these terms and conditions entitled – Limited Apple Warranty For iPod.
If a defect exists, at its sole discretion Apple will (1) repair the product at no charge, using new or refurbished replacement parts or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product assumes the remaining warranty period of the original product or 90 days, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Apple’s property. Warranty service will generally be provided by an Apple Authorised Service Provider.
OBTAINING WARRANTY SERVICE
For Hardware Products. Deliver the product at your expense to any Apple Authorised Service Provider in the country where you purchased the product.
For Portable Hardware Products. ("Portable" is defined as any product that can operate independently without a power cord.) For portable products you may obtain service worldwide. Be aware, however, that not all countries have Apple Authorised Service Providers and not all Apple Authorised Service Providers outside the country of purchase have all parts or replacement units for the product. If the product cannot be repaired or replaced in the country it is in, it may need to be sent to a different country or returned to the country of purchase at your expense for repair or replacement.
For All Products. When you contact the Apple Authorised Service Provider, you will be asked to furnish (1) your name, address, telephone number, (2) proof of the original purchase containing a description of the product(s), purchase date, and the appropriate Apple serial number(s), and (3) the local warranty card with registration number issued by Apple (only in countries where Apple requires warranty registration).
When obtaining warranty service, you must comply with all relevant laws and regulations of the country where service is being obtained.
EXCLUSIONS AND LIMITATIONS
This Apple Hardware Warranty applies only to hardware products manufactured by or for Apple that can be identified by the "Apple" trademark, trade name, or logo affixed to them. Apple’s Hardware Warranty does not apply to any Non-Apple branded hardware products or any software, even if packaged or sold with Apple Branded Hardware. Non-Apple manufacturers, suppliers, or publishers may provide their own warranties.
Software distributed by Apple under the Apple brand name (including, but not limited to system software) is not covered under this Apple Hardware Warranty. Refer to the Apple South Asia Pte Ltd, software license for more information.
Apple and its Apple Authorised Service Providers are not liable for any damage to or loss of any programs, data, or other information stored on any media, or any Non-Apple Branded Hardware or any part not covered by this warranty. Recovery and reinstallation of system and application software and user data are not covered under this Apple Hardware Warranty.
This warranty does not apply: (1) to damage caused by accident, abuse, misuse, misapplication, or non-Apple products, (2) to damage caused by service (including upgrades and expansions) performed by anyone who is not an Apple Authorised Service Provider, (3) to a product or a part that has been modified without the written permission of Apple, (4) to a product or part which is consumable or expendable, (5) to a product or part that you did not purchase from an Authorised Apple reseller, (6) to a product or part located outside the country where the retail purchase was made, (7) to a product or part for which you cannot provide a local warranty card with registration number issued by Apple (only in countries where Apple requires warranty registration), or (8) if any Apple serial number has been removed or defaced.
THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. APPLE SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE. IF APPLE CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF SATISFACTORYQUALITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. No Apple reseller, agent, or employee is Authorised to make any modification, extension, or addition to this warranty.
APPLE IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH APPLE PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. APPLE SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA.
FOR CONSUMERS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE, THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER SUCH CONSUMER PROTECTION LAWS AND REGULATIONS MAY BE LIMITED, THE LIABILITY OF APPLE IS LIMITED, AT THE SOLE OPTION OF APPLE, TO REPLACEMENT OR REPAIR OF APPLE PRODUCTS OR SUPPLY OF THE REPAIR SERVICE AGAIN.
Limited Apple Warranty For iPod
WARRANTY COVERAGE
Apple's warranty obligations for the iPod are limited to the terms set forth below: Apple South Asia Pte Ltd ("Apple") warrants the iPod product against defects in materials and workmanship for a period of one (1) year from the date of original purchase ("Warranty Period").
If a defect arises and a valid claim is received by Apple within the Warranty Period, at its option, Apple will (1) repair the product at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. If a defect arises and a valid claim is received by Apple after the first one hundred and eighty (180) days of the Warranty Period, a shipping and handling charge will apply to any repair or exchange of the product undertaken by Apple.
Apple warrants replacement products or parts provided under this warranty against defects in materials and workmanship from the date of the replacement or repair for ninety (90) days or for the remaining portion of the original product's warranty, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Apple's property. When a refund is given, your product becomes Apple's property.
EXCLUSIONS AND LIMITATIONS
This Limited Warranty applies only to the iPod product manufactured by or for Apple that can be identified by the "iPod" trademark, trade name, or logo affixed to it. This Limited Warranty does not apply to any non-Apple hardware product or any software, even if packaged or sold with the iPod product. Non-Apple manufacturers, suppliers, or publishers may provide a separate warranty for their own products packaged with the iPod product.
Software distributed by Apple under the Apple brand name is not covered under this Limited Warranty. Refer to Apple's Software License Agreement for more information.
Apple is not liable for any damage to or loss of any programs, data, or other information stored on any media contained within the iPod product, or any non-Apple product or part not covered by this warranty. Recovery or reinstallation of programs, data or other information is not covered under this Limited Warranty. This warranty does not apply: (a) to damage caused by accident, abuse, misuse, misapplication, or non-Apple products; (b) to damage caused by service performed by anyone other than Apple; (c) to a product or a part that has been modified without the written permission of Apple; or (d) if any Apple serial number has been removed or defaced.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. APPLE SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF APPLE CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE ANY CLAIMS UNDER SUCH IMPLIED WARRANTIES SHALL EXPIRE ON EXPIRATION OF THE WARRANTY PERIOD. No Apple reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. TO THE MAXIMUM EXTENT PERMITTED BY LAW, APPLE IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING ANY COSTS OF RECOVERING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE APPLE PRODUCT, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. APPLE SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA. FOR CONSUMERS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER SUCH CONSUMER PROTECTION LAWS AND REGULATIONS MAY BE LIMITED, APPLE'S LIABILITY IS LIMITED, AT ITS SOLE OPTION TO REPLACEMENT OR REPAIR OF THE PRODUCT OR SUPPLY OF THE REPAIR SERVICE AGAIN.
OBTAINING WARRANTY SERVICE
Please review the online help resources referred to in the accompanying documentation before seeking warranty service. If the product is still not functioning properly after making use of these resources, access the online website: www.apple.com/support for instructions on how to obtain warranty service.
Note: Before you deliver your product for warranty service it is your responsibility to backup all data, including all software programs. You will be responsible for reinstalling all data. Data recovery is not included in the warranty service and Apple is not responsible for data that may be lost or damaged during transit or a repair.
WARRANTY COVERAGE
Apple's warranty obligations for the iPod are limited to the terms set forth below: Apple South Asia Pte Ltd ("Apple") warrants the iPod product against defects in materials and workmanship for a period of one (1) year from the date of original purchase ("Warranty Period").
If a defect arises and a valid claim is received by Apple within the Warranty Period, at its option, Apple will (1) repair the product at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. If a defect arises and a valid claim is received by Apple after the first one hundred and eighty (180) days of the Warranty Period, a shipping and handling charge will apply to any repair or exchange of the product undertaken by Apple.
Apple warrants replacement products or parts provided under this warranty against defects in materials and workmanship from the date of the replacement or repair for ninety (90) days or for the remaining portion of the original product's warranty, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Apple's property. When a refund is given, your product becomes Apple's property.
EXCLUSIONS AND LIMITATIONS
This Limited Warranty applies only to the iPod product manufactured by or for Apple that can be identified by the "iPod" trademark, trade name, or logo affixed to it. This Limited Warranty does not apply to any non-Apple hardware product or any software, even if packaged or sold with the iPod product. Non-Apple manufacturers, suppliers, or publishers may provide a separate warranty for their own products packaged with the iPod product.
Software distributed by Apple under the Apple brand name is not covered under this Limited Warranty. Refer to Apple's Software License Agreement for more information.
Apple is not liable for any damage to or loss of any programs, data, or other information stored on any media contained within the iPod product, or any non-Apple product or part not covered by this warranty. Recovery or reinstallation of programs, data or other information is not covered under this Limited Warranty. This warranty does not apply: (a) to damage caused by accident, abuse, misuse, misapplication, or non-Apple products; (b) to damage caused by service performed by anyone other than Apple; (c) to a product or a part that has been modified without the written permission of Apple; or (d) if any Apple serial number has been removed or defaced.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. APPLE SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF APPLE CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE ANY CLAIMS UNDER SUCH IMPLIED WARRANTIES SHALL EXPIRE ON EXPIRATION OF THE WARRANTY PERIOD. No Apple reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. TO THE MAXIMUM EXTENT PERMITTED BY LAW, APPLE IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING ANY COSTS OF RECOVERING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE APPLE PRODUCT, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. APPLE SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA. FOR CONSUMERS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER SUCH CONSUMER PROTECTION LAWS AND REGULATIONS MAY BE LIMITED, APPLE'S LIABILITY IS LIMITED, AT ITS SOLE OPTION TO REPLACEMENT OR REPAIR OF THE PRODUCT OR SUPPLY OF THE REPAIR SERVICE AGAIN.
OBTAINING WARRANTY SERVICE
Please review the online help resources referred to in the accompanying documentation before seeking warranty service. If the product is still not functioning properly after making use of these resources, access the online website: www.apple.com/support for instructions on how to obtain warranty service.
Note: Before you deliver your product for warranty service it is your responsibility to backup all data, including all software programs. You will be responsible for reinstalling all data. Data recovery is not included in the warranty service and Apple is not responsible for data that may be lost or damaged during transit or a repair.